Total Quality
Total
Quality Inc was founded in 1991 by
Paul Steel.
Paul is the longest serving active member of the Baldrige Board of
Examiners (Baldrige
recognition photos).
Total Quality
provides a full range of Baldrige Criteria-related (and other major
international award Criteria) services and software tools.
TQI
has served
thousands of organizations
worldwide since 1991 (see
sample list) attesting to
enduring marketplace value. Any organization serious
about achieving unsurpassed excellence is a candidate to benefit. Clients are diverse
including smaller and larger public sector, nonprofit,
education, health care, service, and manufacturing organizations. They
represent all levels of excellence achievement from beginners to winners (Europe, Asia and the Americas)
and to organizations
assessed higher than the winners but who choose not to apply for an award.
We strive to be the innovation leader in simplifying the effective use of the
Criteria as well as reducing the overall costs. An example of our innovation is
our Actionable Criteria which is identical to the actual Baldrige
Criteria but with hyperlinks definitions and to make it easier to use as
attested by thousands of downloads per day.
We also focus on what happens 'after the Feedback Report' and 'after winning the Baldrige
Award (or equivalent)' with our consulting services.
We participated in the launch of
major quality awards including: Baldrige Award, European Quality Award,
New
Zealand Business Excellence Award (NZBEF), and most recently the
Indonesian Quality
Award. We have advised and/or contributed to several other national excellence
awards including the
Malaysian Prime Minister's Award, the Australian Quality
Award, and the
Singapore Quality and Innovation Awards.
Our clients include many small
organizations as well as the largest businesses in the
Malaysia,
Saudi Arabia,
the Philippines,
Thailand,
Bahrain,
India,
Indonesia,
New Zealand along with twelve of the top thirty US service and
manufacturing organizations. We have been contracted by more than 20 government
agencies worldwide and are currently contracted to two federal governments.
Extensive interface with winners of national and international
quality awards and other leading organizations enables us to
continuously learn from direct participation. We preserve that
ever-expanding knowledge in integrated systems of
Baldrige Best Practices.
We are especially proud of the fact that more and more Baldrige winners have
chosen to use our products and services after they won their award.
TQI's
mission is to enable
organizations to achieve unsurpassed excellence
- in the minds of their
customers and other stakeholders, in the shortest timeframe, and at the lowest
total cost.
If your organization is serious
about achieving unsurpassed excellence, I welcome the opportunity to reduce the
cost and time to achieve your goal.
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 Paul
Steel
- original 1988 NIST Baldrige National Quality Award
Examiner, longest serving active member of NIST Board of Examiners. 2009 NIST
Baldrige Senior Examiner trained, EFQM experienced, and a
management systems consultant since 1981.
Paul has
assessed 18
Baldrige and other national and international excellence award winners
since 2007 - far more than anyone else.
President,
Total Quality
Inc (see
sample of TQI
services users worldwide)
34608 38th Avenue S., Auburn, WA USA
Phone/SMS (Seattle/Americas): +1 425 444
4386
Phone/SMS (Dubai/Middle East): +971
5042 3744
Phone/SMS (UK/Europe):
+44 7924 433593
Phone/SMS
(Singapore/Asia): +65 9892 2441; Phone/SMS (Kuala Lumpur/Asia): +6012
6368 924
Fax (Seattle/US): + 1 425 818 4978; Email: ToQual@Gmail.com
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