Total Quality

Total Quality Inc was founded in 1991 by Paul Steel. Paul is the longest serving active member of the Baldrige Board of Examiners (Baldrige recognition photos). Total Quality provides a full range of Baldrige Criteria-related (and other major international award Criteria) services and software tools. TQI has served thousands of organizations worldwide since 1991 (see sample list) attesting to enduring marketplace value. Any organization serious about achieving unsurpassed excellence is a candidate to be a customer. Clients are diverse including smaller and larger public sector, nonprofit, education, health care, service, and manufacturing organizations.  They represent all levels of excellence achievement from beginners to winners (Europe, Asia and the Americas) and to organizations assessed higher than the winners but who choose not to apply for an award.

We strive to be the innovation leader in simplifying the effective use of the Criteria as well as reducing the overall costs. An example of our innovation is our Actionable Criteria which is identical to the actual Baldrige Criteria but with hyperlinks definitions and to make it easier to use as attested by thousands of downloads per day.

We also focus on what happens 'after the Feedback Report' and 'after winning the Baldrige Award (or equivalent)' with our consulting services.

We participated in the launch of major quality awards including: Baldrige Award, European Quality Award, New Zealand Business Excellence Award (NZBEF), and most recently the Indonesian Quality Award. We have advised and/or contributed to several other national excellence awards including the Malaysian Prime Minister's Award, the Australian Quality Award, and the Singapore Quality and Innovation Award.

Our clients include many small organizations as well as the largest businesses in the Malaysia, Saudi Arabia, the Philippines, Bahrain, India, Indonesia, New Zealand along with twelve of the top thirty US service and manufacturing organizations. We have been contracted by more than 20 government agencies worldwide and are currently contracted to two federal governments.

Extensive interface with winners of national and international quality awards and other leading organizations enables us to continuously learn from direct participation. We preserve that ever-expanding knowledge in integrated systems of Baldrige Best Practices. We are especially proud of the fact that more and more Baldrige winners have chosen to use our products and services after they won their award.

TQI's mission is to enable organizations to achieve unsurpassed excellence - in the minds of their customers and other stakeholders, in the shortest timeframe, and at the lowest total cost.

If your organization is serious about achieving unsurpassed excellence, I welcome the challenge and opportunity.