Paul Steel
Paul is
President of
Total Quality
Inc
(TQI)
which he founded in 1991,
a 2008 member of the Baldrige Board of Examiners,
and an original 1988 Baldrige
Award Board of Examiners
member (Baldrige
recognition photos). He has served as
NIST Examiner, Senior
Examiner, and Alumni Examiner--including serving as Baldrige Site Visit Team Leader
several years). He
is the only person to serve as a Baldrige Senior Examiner in three different
decades. He has assessed hundreds of organizations using the
Baldrige Criteria and other
national and international award Criteria and has led/participated in over 130 actual/internal
site
validation visits. He has
trained more than 14,000 individuals (including hundreds of national
Examiners worldwide -
see photos). He has had a key role (e.g., Baldrige
consultant,
assessor,
trainer) with at least one organization that has won a
national award based on the
Baldrige Criteria and/or EFQM
most years since 1988 -- even
though most clients focus on improvement and not on winning an award. He has
assessed 12 national quality award winners since 2007
- far more than anyone else.
He is a Examiner/Judge for the
Asian Pacific Quality Organization (APQO) and as
consulted to organizations in
Eurasia (Iran), Asia (e.g.,
Malaysia,
India,
Indonesia,
Japan,
Singapore,
Thailand,
Philippines,
China), Europe (United
Kingdom, Germany, Denmark, Netherlands,
Italy, Belgium, Ireland), the Middle
East (Saudi Arabia,
Qatar,
Dubai UAE,
Kuwait, and
Bahrain),
Australia,
New Zealand,
Latin America, North America, and
South America. Thousands of
organizations (see list)
worldwide use
TQI's Baldrige services and/or
software. Paul has performed hundreds of
total management system
assessments worldwide and led several
total management
system development and implementation projects. He has more than 25 years of
application, management, education, and
consulting experience in the
organizational excellence field. His
international consulting experience includes
over 220 consulting assignments
in Europe, Asia-Pacific, the Middle East, Australasia, and South America. He has
worked extensively with several national award winners and seven years with quality gurus
Dr. Armand (Val) Feigenbaum and
Dr.
W. Edwards Deming. He was the only external
consultant Xerox of Europe used to prepare them in winning the
European Quality Award (EQA/EFQM). He has worked in
more than 30
countries.
Telecom New Zealand
used him in winning the New Zealand Business Excellence Award. Ten of the top 30 service and
top manufacturing organizations in the United States have use/used him in Baldrige
improvement project leadership roles. He has led Baldrige improvement projects
for health care, public sector, education, service, manufacturing, and smaller
organizations. His public
sector experience includes 6 major US government agencies and dozens more
worldwide. The
New Zealand
Business Excellence Foundation (NZBEF) selected him to help launch their
National Award in 1993 and six times since to
train their national Evaluators.
He has also served the New Zealand Government in developing their national
excellence award program and training their national assessors several times since 1993. He has
contributed for five years to TELKOM Indonesia which won the first
Indonesian Quality Award. He is an Indonesian Ministry of State-Owned
Companies-authorized Baldrige consultant and
International Assessor for the Singapore Quality Award. In
Malaysia, he has been hired to
train the national Examiners and Judges for the
Prime Minister's Quality Award.
He is the developer of
EasyApp Baldrige Application Software,
Baldrige Best Practices,
Application Response Templates, the innovative
Actionable Baldrige Criteria, and the
Total Baldrige Management System which are
applicable for the Baldrige, major Asian, Australian, New Zealand, and
European Award criteria (EFQM).
His popularity for speaking engagements
including conferences, seminars, symposiums, and other public presentations has
grown strongly in recent years (See:
major presentation, seminar and conference photos).
Paul's early work with Ford Motor Company included the
lead technical role reporting to quality guru
Dr.
W. Edwards Deming in developing and implementing
the Statistical Process Control and teamwork program at Ford and its suppliers. His responsibility included
quality system approval certification for more
than 10,000 Ford suppliers and launch team quality leader on eight new vehicle
launches. Paul also served as
Paccar's first Corporate
Director where he launched and implemented the
Paccar Integrated Quality System
and supplier management department. Also earlier, he
worked
as a management process system project leader for
quality guru
Dr. Armand V. Feigenbaum,
author of "Total Quality Control" and former head of ASQ and the
International Academy of Quality. This included assessment, development
and implementation of total process and/or management systems in Europe, South
America, and North America.
He served as a
Washington
State Quality Award (WSQA) Judge/Board of Directors Member for 12 years. He
is on the KPMG Technical Advisory Committee and
served as a Fortune Magazine Best Practices Awards Judge. He is a Senior
Member of ASQ and he holds Masters Degrees in Business
and Engineering, is Visiting Professor in the Graduate Masters Program in
Quality Management at UPH, and has served as an Adjunct Professor of Process Management. He
also contributes to the
Singapore Quality Award.
He facilitated Baldrige Board of Examiners training for
NIST and has
trained national and/or State Examiners each year since 1991 as well as
thousands of internal assessors for organizations worldwide. He has conducted
Executive Achieving Excellence Seminars/Conferences/Symposiums which
have been attended by more than 800
CEOs from around the world since 2002.
United States Contact Information:
Email:
tqi@msn.com
Phone: 1425 957-1921 (Direct) Fax: 1425 818 4978
Mobile/Text/SMS: +1425 444 4386
Address:
Total Quality
Inc, 1432 187th Avenue NE, Bellevue, WA
98008 USA
International:
Phone/SMS
(Saudi Arabia/Middle East): +96655 3456 983
Phone/SMS
(London/Europe): +44 7924 433593
Phone/SMS (Singapore/Asia): +65 9892 2441
Phone/SMS
(Kuala Lumpur/Asia): +6017 234 2453
Fax (Seattle/US): + 1425 818 4978
Email: tqi@msn.com
