Distinctions:
7 years
working with Quality Gurus: Dr. Edwards Deming and Dr. Armand
Feigenbaum and others
Work History:
Founder, President and consultant 1991 to present
Ford Motor Company:
Manager Supplier Quality Management
(10,000 suppliers), Warranty, and Reliability
Paccar:
Corporate Quality Director, Paccar includes Peterbilt, DAF
Europe, Kenworth
General Systems Company:
Integrated Management Systems Engineer
Education:
Masters degrees in Business and Engineering
Educator:
Adjunct Professor
Quality, Productivity, and Process Management, Seattle Pacific
University
Guest Lecturer
Graduate Business School of Economics, University of Chile, Santiago
Trainer
1,000+ seminars, workshops, assessment training sessions in 30+
countries
Instructor
Quality Control, Statistical Quality Control
Henry Ford Community
College
Professional:
Senior Member
American
Society for Quality (ASQ) since 1979
Global Performance Excellence Award (GPEA) Executive Committee Member
Asian
Productivity Organization (APO Tokyo) Technical Expert
since 2004
Accenture Best Practices Award Judge
(previous)
Singapore Quality and Innovation Awards International Assessor
KPMG Technical Advisory Committee Member
(previous)
Board Director Global Indian International School Centre for
Educational Excellence
Washington State Quality Award (WSQA) - Judge, Trainer, Board of Directors (11 years)
Sample of Clients:
National Governments
Indonesia,
Malaysia,
United
Arab Emirates,
Thailand,
New
Zealand,
Singapore,
Brunei
Darussalam,
Bahrain,
Chile,
United
States . . .
Public Sector
NASA,
Dubai
Chamber of Commerce,
PTT PLC
Thailand, US Dept. of Energy, Alaska Department of Labor,
PT TELKOM
Indonesia,
New Zealand Dept. of Inland Revenue . . .
Private Sector Service
Lopez
Group Philippines,
Air New
Zealand,
Union
Pacific
RR,
Telecom
Malaysia,
Batelco,
Bahrain, American Express,
Telecom
New Zealand,
Agility Logistics Kuwait . . .
Private Sector Manufacturing
Xerox of Europe, Tata India, Boeing, Lopez Group Philippines, Pirelli Brasil, Italy, Alfa Romeo-Fiat, 3M, IBM (US, Europe), Cummins (No., So. America Ricoh Japan . . .
Health Care
Premier,
Inc.,
Bronson
Healthcare,
SSH
Healthcare Saudi Arabia,
Association of Private Hospitals
of Malaysia, International Society for Quality in Health Care . . .
Education
US Army
Management Staff College,
Bahrain
Polytechnic,
Global
Indian International School,
University Teknologi Mara,
Malaysia,
Universitas Pelita Harapan, Indonesia . . .
Core Competencies:
Assessment
Assessed management systems of 1,000+ organizations in 35+ countries;
Invited to assess 23 national quality/excellence award winners since 2007
Training
1,000+ seminars, workshops, assessment training sessions in 30+
countries with 20,000+ participants, 1,000+ CEOs/organization
leaders
Presenting
Keynote speaker, conference and in-house presenter with a direct and practical style
Improvement Acceleration
Collaborative development and implementation of integrated processes
and systems as learned from the master:
Dr. Armand
Feigenbaum
President, Total Quality Inc.
Email:
tqi@msn.com
Mobile: +1 425 444 4386
