4.2 Management of Information, Knowledge and Information Technology

4.2 Management of Information, Knowledge and Information Technology: 2012 Baldrige Education Criteria for Performance Excellence

2011 ED 4.2 Management of Information, Knowledge and Information Technology

Errata: The Note above refers to 'access' of data and information in Area 4.2a[2]. However, 'access' was deleted from the 2010 Criteria and is no longer in Area 4.2a[2].

Text additions to this Item of the 2012 Education Criteria are highlighted in yellow below

2011 ED 4.2 Additions

Deletions from the previous Criteria

Note: 15 unique Criteria questions and/or requirements have been deleted from the previous version of Item 4.2

The following Criteria questions have been deleted from the "Management of Information, Knowledge and Information Technology" Item:

  1. "How do you make [needed data and information] accessible to your WORKFORCE, as appropriate?"

  2. "How do you make [needed data and information] accessible to your students, as appropriate?"

  3. "How do you make [needed data and information] accessible to your STAKEHOLDERS, as appropriate?"

  4. "How do you make [needed data and information] accessible to your suppliers, as appropriate?"

  5. "How do you make [needed data and information] accessible to your PARTNERS, as appropriate?"

  6. "How do you make [needed data and information] accessible to your COLLABORATORS, as appropriate?"

  7. "How do you keep your data and information availability mechanisms current with educational service needs?"

  8. "How do you keep your data and information availability mechanisms current with educational service directions?"

  9. "How do you keep your data and information availability mechanisms current with technological changes in your operating environment?"

  10. "How do you keep your software systems current with educational service needs?"

  11. "How do you keep your software systems current with educational service directions?"

  12. "How do you keep your software systems current with technological changes in your operating environment?"

  13. "How do you keep your hardware systems current with educational service needs?"

  14. "How do you keep your hardware systems current with educational service directions?"

  15. "How do you keep your hardware systems current with technological changes in your operating environment?"

 

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P

Preface: Organizational Profile

 

P.1

Organizational Description

 

P.2

Organizational Situation

Category and Items

Point Values

1

Leadership

120

 

1.1

Senior Leadership

  70

 

1.2

Governance and Societal Responsibilities

  50

2

Strategic Planning

85

 

2.1

Strategy Development

  40

 

2.2

Strategy Implementation

  45

3

Customer Focus

85

 

3.1

Voice of the Customer

  45

 

3.2

Customer Engagement

  40

4

Measurement, Analysis, and Knowledge Management

90

 

4.1

Measurement, Analysis, and Improvement of Organizational Performance

  45

 

4.2

Management of Information, Knowledge, and Information Technology

  45

5

Workforce Focus

85

 

5.1

Workforce Environment

  40

 

5.2

Workforce Engagement

  45

6

Operations Focus

85

 

6.1

Work Systems

  45

 

6.2

Work Processes

  40

7

Results

450

 

7.1

Student Learning and Process Outcomes

120

 

7.2

Customer-Focused Outcomes

  90

 

7.3

Workforce-Focused Outcomes

  80

 

7.4

Leadership and Governance Outcomes

  80

 

7.5

Budgetary, Financial and Market Outcomes

  80

 

 

TOTAL POINTS

1,000

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2012 Baldrige Education Criteria Item 4.2 Management of Information, Knowledge, and Information Technology