3.1 Voice of the Customer
3.1 Voice of the Customer: 2012 Baldrige Criteria for Performance Excellence
Click for : 2012 Criteria MS Word version
Great news: You can now download an MS Word version of the Baldrige Criteria
2012 Baldrige Criteria . . . now in two flavors
Original Articulated
2012 Baldrige ARTICULATED Criteria . . . now approved for use by more than 20 national quality awards
(ARTICULATED = Improved understanding + More efficient = More practical)
Click here to see the latest additions and deletions for this Criteria Item
2012 Baldrige Criteria Navigator
Click on the Criteria Navigator below to see all the additions and deletions - here at B21 and only here
P |
Preface: Organizational Profile |
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Category and Items |
Point Values |
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1 |
Leadership |
120 |
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|
70 |
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50 |
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2 |
Strategic Planning |
85 |
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|
40 |
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45 |
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3 |
Customer Focus |
85 |
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|
45 |
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40 |
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4 |
Measurement, Analysis, and Knowledge Management |
90 |
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Measurement, Analysis, and
Improvement of Organizational Performance |
45 |
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Management of Information,
Knowledge, and Information Technology |
45 |
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5 |
Workforce Focus |
85 |
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40 |
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45 |
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6 |
Operations Focus |
85 |
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45 |
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40 |
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7 |
Results |
450 |
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120 |
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90 |
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80 |
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80 |
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80 |
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TOTAL POINTS |
1,000 |
Thank you for using and hopefully sharing the only truly integrated versions of the Baldrige Criteria. Paul Steel
2012 Baldrige Criteria Response Templates . . . making Baldrige practical
The weather in Dubai is ideal this time of year. So please join me for one of the following three Senior Leadership seminars:
A half-day Leadership Seminar for business leaders and support staff (6 February)
A one-day Leadership Course for managers and practitioners (7 February), or
A 2-day Leadership Workshop for managers and practitioners (8-9 February 2012)
Learn more about the course agendas and benefits by clicking on this events announcement
Information provided on www.Baldrige21.com is not intended to represent the views of the Baldrige Performance Excellence Program @ http://www.nist.gov/baldrige