2.1 Strategy Development

2.1 Strategy Development: 2012 Baldrige Criteria for Performance Excellence Changes

Note: Replacing "deploy" with "implement" is a significant improvement because everything that is implemented has been deployed. However, not everything that is deployed has been implemented. Hopefully, 'implement' will replace 'deploy' elsewhere in the Criteria and especially in the Scoring Guidelines both for consistency and competitiveness improvement purposes.

Click on the Criteria Navigator below to see all the additions and deletions - here at B21 and only here

P	Preface: Organizational Profile
	P.1	Organizational Description
	P.2	Organizational Situation
Category and Items			Point Values
1	Leadership		120
	1.1	Senior Leadership	70
	1.2	Governance and Societal Responsibilities	50
2	Strategic Planning		85
	2.1	Strategy Development	40
	2.2	Strategy Implementation	45
3	Customer Focus		85
	3.1	Voice of the Customer	45
	3.2	Customer Engagement	40
4	Measurement, Analysis, and Knowledge Management		90
	4.1	Measurement, Analysis, and Improvement of Organizational Performance	45
	4.2	Management of Information, Knowledge, and Information Technology	45
5	Workforce Focus		85
	5.1	Workforce Environment	40
	5.2	Workforce Engagement	45
6	Operations Focus		85
	6.1	Work Systems	45
	6.2	Work Processes	40
7	Results		450
	7.1	Product and Process Outcomes	120
	7.2	Customer-Focused Outcomes	90
	7.3	Workforce-Focused Outcomes	80
	7.4	Leadership and Governance Outcomes	80
	7.5	Financial and Market Outcomes	80
		TOTAL POINTS	1,000

2012 Baldrige Criteria Changes: Item 2.1 Strategy Development