2008 Baldrige ACTIONABLE Business, Public Sector and Other Nonprofit Criteria
Item 7.5: Process Effectiveness Outcomes
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Item 7.5: Process Effectiveness Outcomes
(70 pts.)
What are your process effectiveness results? |
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Summarize your organization’s
KEY
operational
PERFORMANCE
RESULTS
that contribute to the improvement of organizational
EFFECTIVENESS,
including your organization’s readiness for emergencies.
SEGMENT
your
RESULTS
by product and service types and groups, by
PROCESSES
and locations, and by market
SEGMENTS,
as appropriate.
Include appropriate
COMPARATIVE
data.
Provide data and information to answer the following questions:
7.5a.
PROCESS
EFFECTIVENESS
RESULTS
a(1) What are your current
LEVELS
and
TRENDS
in
KEY
MEASURES
or
INDICATORS
of the operational
PERFORMANCE
of your
a(2) What
are your current
LEVELS
and
TRENDS
in
KEY
MEASURES
or
INDICATORS
of the operational
PERFORMANCE
of your
KEY |
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Notes:
N1.
RESULTS
reported in
Item 7.5
should address your
KEY
operational requirements as presented in the Organizational Profile and
in Items
6.1
and
6.2.
Include
RESULTS
not reported in
Item 7.1,
Item 7.2,
Item 7.3,
or
Item 7.4.
N2.
RESULTS
reported in
Item 7.5
should provide
KEY
information for
ANALYSIS
and review of your organizational
PERFORMANCE
(Item
4.1) and should provide the operational basis for product
and service outcomes (Item
7.1),
CUSTOMER-focused
outcomes (Item
7.2), and financial and market outcomes (Item
7.3).
N3.
Appropriate
MEASURES
and
INDICATORS
of
WORK SYSTEM
PERFORMANCE
(7.5a[1]) might include
audit, just-in-time delivery, and acceptance
RESULTS
for externally provided products, services, and
PROCESSES;
supplier and
PARTNER
PERFORMANCE;
product, service, and
WORK SYSTEM
INNOVATION
rates and
RESULTS;
simplification of internal jobs and job classifications; work layout
improvements; changing supervisory ratios; response times for emergency
drills or exercises; and
RESULTS
for work relocation or contingency exercises.
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For additional description of this Item, see
7.5 Process Effectiveness Results Description. |
| 2008 Business Nonprofit Criteria Links: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2 |
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