Describe HOW your organization determines its CORE COMPETENCIES and designs its WORK SYSTEMS and KEY PROCESSES to deliver CUSTOMER VALUE, prepare for potential emergencies, and achieve organizational success and SUSTAINABILITY.

Within your response, include answers to the following questions:

6.1a. CORE COMPETENCIES

a(1)  HOW does your organization determine its CORE COMPETENCIES?

What are your organization’s CORE COMPETENCIES?

HOW do they [CORE COMPETENCIES] relate to your MISSION, competitive environment, and ACTION PLANS?

a(2)  HOW do you design and INNOVATE your overall WORK SYSTEMS?

HOW do you decide which PROCESSES within your overall WORK SYSTEMS will be internal to your organization (your KEY work PROCESSES) and which will use external resources?

6.1b. Work PROCESS Design

b(1)  What are your organization’s KEY work PROCESSES?

HOW do these KEY work PROCESSES relate to your CORE COMPETENCIES?

HOW do these PROCESSES contribute to delivering CUSTOMER VALUE, profitability, organizational success, and SUSTAINABILITY?

b(2)  HOW do you determine KEY work PROCESS requirements, incorporating input from CUSTOMERS, suppliers, PARTNERS, and
        COLLABORATORS, as appropriate?

What are the KEY requirements for these PROCESSES?

b(3)  HOW do you design and INNOVATE your work PROCESSES to meet all the KEY requirements?

HOW do you incorporate new technology, organizational KNOWLEDGE, and the potential need for AGILITY into the design of these PROCESSES?

HOW do you incorporate CYCLE TIME, PRODUCTIVITY, cost control, and other efficiency and EFFECTIVENESS factors into the design of these PROCESSES?

6.1c. Emergency Readiness

HOW do you ensure WORK SYSTEM and workplace preparedness for disasters or emergencies?

HOW does your disaster and emergency preparedness SYSTEM consider prevention, management, continuity of operations, and recovery?

Notes:

N1. “CORE COMPETENCIES” (6.1a) refers to your organization’s areas of greatest expertise. Your organization’s CORE COMPETENCIES are those strategically important CAPABILITIES that provide an advantage in your marketplace or service environment. CORE COMPETENCIES frequently are challenging for competitors or suppliers and PARTNERS to imitate and provide a SUSTAINABLE competitive advantage.

N2. “WORK SYSTEMS” refers to HOW the work of your organization is accomplished. WORK SYSTEMS involve your WORKFORCE, your KEY suppliers and PARTNERS, your contractors, your COLLABORATORS, and other components of the supply chain needed to produce and deliver your products, services, and business and support PROCESSES. Your WORK SYSTEMS coordinate the internal work PROCESSES and the external resources necessary for you to develop, produce, and deliver your products and services to your CUSTOMERS and to succeed in your marketplace.

N3. Your KEY work PROCESSES (6.1b[1]) are the PROCESSES that involve the majority of your organization’s WORKFORCE and produce CUSTOMER, STAKEHOLDER, and stockholder VALUE. Your KEY work PROCESSES are your most important product and service design and delivery, business, and support PROCESSES.

N4. Disasters and emergencies (6.1c) might be weather-related, utility-related, security-related, or due to a local or national emergency, including potential pandemics such as an avian flu outbreak. Emergency considerations related to information technology should be addressed in Item 4.2.

For additional description of this Item, see: 6.1 Work Systems Design Description