Describe HOW your organization ensures the quality and availability of needed data, information, software, and hardware for your WORKFORCE, suppliers, PARTNERS, COLLABORATORS, and CUSTOMERS.

Describe HOW your organization builds and manages its KNOWLEDGE ASSETS.

Within your response, include answers to the following questions:

4.2a. Management of Information Resources

a(1)  HOW do you make needed data and information available?

HOW do you make them accessible to your WORKFORCE, suppliers, PARTNERS, COLLABORATORS, and CUSTOMERS, as appropriate?

a(2)  HOW do you ensure that hardware and software are reliable, secure, and user friendly?

a(3)  In the event of an emergency, HOW do you ensure the continued availability of hardware and software systems and the continued
        availability of data and information?

a(4)  HOW do you keep your data and information availability mechanisms, including your software and hardware systems, current with
        business needs and directions and with technological changes in your operating environment?

4.2b.  Data, Information, and KNOWLEDGE Management

b(1)  HOW do you ensure the following properties of your data, information, and organizational KNOWLEDGE:

• accuracy

• integrity and reliability

• timeliness

• security and confidentiality

b(2)  HOW do you manage organizational KNOWLEDGE to accomplish the following:

• the collection and transfer of WORKFORCE KNOWLEDGE

• the transfer of relevant KNOWLEDGE from and to CUSTOMERS, suppliers, PARTNERS, and COLLABORATORS

• the rapid identification, sharing, and implementation of best practices

• the assembly and transfer of relevant KNOWLEDGE for use in your strategic planning PROCESS

Note:

N1. Data and information access (4.2a[1]) might be via electronic or other means.

For additional description of this Item, see 4.2 Management of Information, Information Technology, and Knowledge Description.