Societal Responsibility and Community Health

Societal Responsibility and Community Health - Baldrige Health Care Core Value

(Click on any blue word below to link to its definition)

Societal Responsibility and Community Health:

An organization’s leaders should stress responsibilities to the public, ethical behavior, the need to consider societal well-being and benefit, and the need to foster improved community health. Leaders should be role models for your organization in focusing on ethics and the protection of public health, safety, and the environment. The protection of health, safety, and the environment includes any impact of your organization’s operations. Also, organizations should emphasize resource conservation and waste reduction at the source. Planning should anticipate adverse impacts that might arise in facilities management, as well as in distribution, transportation, use, and disposal of your medical waste, radiation waste, chemicals, and biohazards. Effective planning should prevent problems, provide for a forthright response if problems occur, and make available the information and support needed to maintain public awareness, safety, and confidence.

Organizations should not only meet all local, state, and federal laws and regulatory and accreditation requirements, but they should treat these and related requirements as opportunities for improvement “beyond mere compliance.” Organizations should stress ethical behavior in all stakeholder transactions and interactions. Highly ethical conduct should be a requirement of and should be monitored by the organization’s governance body. Ethical conduct should address both business and health care practices, such as the need to consider nondiscriminatory patient treatment policies and protection of patients' rights and privacy. Public health services and the support of the general health of the community are important citizenship responsibilities of health care organizations.

Societal well-being and benefit” refers to leadership and support—within the limits of an organization’s resources—of publicly important purposes and includes influencing other organizations, private and public, to partner for these purposes. For example, your organization might lead or participate in efforts to establish free clinics or affordable health care programs, to increase public health awareness programs, to foster neighborhood services for the elderly, or to be a role model for socially important issues. Leadership as a role-model organization also entails helping to define regional or national health care issues for action by regional or national networks or associations.

Managing societal responsibilities requires the organization to use appropriate measures and leaders to assume responsibility for those measures. +

Note: Blue words above are links to other Core Values or Baldrige Glossary terms.



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The Baldrige Award has stunningly been suspended mid-cycle in 2022 while the EFQM Award is growing!


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Baldrige Program Failure 2022

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