Agility - Baldrige Health Care Core Value

(Click on any blue word below to link to its definition)


Success in today’s ever-changing health care environment demands agility—a capacity for rapid change and flexibility. Health care providers face ever-shorter cycles for the introduction of new/improved health care services, as well as for faster and more flexible responses to patients and stakeholders, and nonprofit and government organizations are increasingly being asked to respond rapidly to new or emerging social issues. Major improvements in response times often require new work systems, simplification of work units and processes, or the ability for rapid changeover from one process to another. A cross-trained and empowered workforce is a vital asset in such a demanding environment.

Today’s health care environment places a heavy burden on the timely design of health care delivery systems, disease prevention programs, health promotion programs, and effective and efficient diagnostic and treatment systems. Overall design must include the opportunity to learn for continuous organizational improvement and must value the individual needs of patients. Design also must include effective means for gauging the improvement of health status—for patients and populations/communities. Beneficial changes must be introduced at the earliest appropriate opportunity.

All aspects of time performance now are more critical, and cycle time has become a key process measure. Other important benefits can be derived from this focus on time; time improvements often drive simultaneous improvements in work systems, organization, quality, cost, patient focus, supply-chain integration, and productivity. +

Note: Blue words above are links to other Core Values or Baldrige Glossary terms.



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The Baldrige Award has stunningly been suspended mid-cycle in 2022 while the EFQM Award is growing!


Baldrige Award Program's total failure is summarized in the chart below: More at Breaking Badrige.

Baldrige Program Failure 2022

Dr. Deming was not a Baldrige 'Fan-Boy'. For example: "Nothing could be worse", "Evil", and "Nonsense" - are just a few of my favorite Dr. Deming's Baldrige-critical quotes.