Societal Responsibility

Societal Responsibility - Baldrige Core Value

(Click on any blue word below to link to its definition)

Societal Responsibility

An organization's leaders should stress responsibilities to the public, ethical behavior, and the need to consider societal well-being and benefit. Leaders should be role models for your organization in focusing on ethics and protection of public health, safety, and the environment. The protection of health, safety, and the environment includes your organization’s operations, as well as the life cycles of your products. Also, organizations should emphasize resource conservation and waste reduction at the source. Planning should anticipate adverse impacts from production, distribution, transportation, use, and disposal of your products. Effective planning should prevent problems, provide for a forthright response if problems occur, and make available information and support needed to maintain public awareness, safety, and confidence.

For many organizations, the product design stage is critical from the point of view of public responsibility. Design decisions impact your production processes and often the content of municipal and industrial waste. Effective design strategies should anticipate growing environmental concerns and responsibilities.

Organizations should not only meet all local, state, and federal laws and regulatory requirements, but they should treat these and related requirements as opportunities for improvement “beyond mere compliance.” Organizations should stress ethical behavior in all stakeholder transactions and interactions. Highly ethical conduct should be a requirement of and should be monitored by the organization’s governance body.

"Societal well-being and benefit" refers to leadership and support—within the limits of an organization’s resources—of publicly important purposes. Such purposes might include improving education and health care in your community, pursuing environmental excellence, being a role model for socially important issues, practicing resource conservation, performing community service, improving industry and business practices, and sharing nonproprietary information. Leadership as a role model organization also entails influencing other organizations, private and public, to partner for these purposes.

Managing societal responsibility requires the organization to use appropriate measures and leaders to assume responsibility for those measures.

Note: Blue words above are links to other Baldrige Business, Government (Public Sector) including Military and other Nonprofit Core Values or Baldrige Glossary terms.




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Baldrige Core Values - Societal Responsibility