Baldrige Training

Baldrige training delivered by the most experienced trainer

Conducting more Baldrige training than anyone is a special privilege. But, what is most valuable is constantly learning how to improve and the challenge of adapting to the specific needs of organizations and individuals.

Baldrige Training  

- Thousands more people trained in Self-Assessment than the Baldrige Award Program!
- Approximately 2,000 National Award Assessors trained in several countries including US national Baldrige Examiners

Please find a summary of my training experience following. It includes more than 700 public training sessions as well as more than 300 in-house programs.

Baldrige Award Programs Training Experience (Partial List)

Award Program Name


Malcolm Baldrige National Quality Award (NIST)

Examiner, Senior Examiner, Alumni Examiner;

National Baldrige Award Examiner Trainer;

Longest serving Baldrige Board of Examiners member

HH MRM Dubai Business Award

Juror; Adviser to: training development, consultant certification, award expansion, criteria development; International liaison with major quality/excellence award programs

Singapore Quality and Innovation Awards (SPRING)

International assessor; Award program contributor and adviser

Indonesian Quality Award

Founding contributor; Examiner trainer; Certified Examiner trainer;

Keynote speaker at first award ceremony;  Award program adviser

New Zealand Business Excellence Award (NZBEF)

Award launch team member, strategic planning,

Assessor trainer; Certified consultant trainer

Washington State Quality Award (WSQA)

Founding member; Examiner trainer; Judge;

Board of Directors member; 'Volunteer of the Year'

Chile Calidad (National Quality Award of Chile)

Assessor Trainer, Award program advisor; Conference presenter

Thailand Quality Award

Trained national assessors in systems management consulting

India  - IMC Ramkrishna Bajaj National Quality Award

Adviser to director and assessor training collaborator

International Asian Pacific Quality Award (IAPQA)

Lead Assessor for applicants from more than 20 nations;

Note: Only national winners can apply for the IAPQA awards

Asian Productivity Organization (APO)

Technical resource expert; Examiner training development advisor via APO Centre of Excellence for all Asian nations

Iran National Quality Award (INQA)

Trained Assessors from Ministries of Health and Education

Brunei Darussalam

Hired by Prime Minister to conduct Baldrige Assessment Training for key staff members including award assessors

Malaysia – Prime Minister’s Quality Award (MAMPU)

Trained Malaysian Minister of Planning and staff in award strategy development and assessment principles

Malaysia – Prime Minister Industry Excellence Award

Trained national Assessors; Award keynote speaker;

Trained National Judges in Award Judging Process

Australian Quality Award

Joint venture to market best practice process models and integrated systems technology

New Zealand Business Development Quality Award (BDQA)

1993 Award Launch Team member; Assessor trainer;

Annual launch speaker with Prime Minister and Commerce Minister

Fiji Business Excellence Award (Private Sector Award)

2012 National Evaluator Trainer

Fiji Service Excellence Award (Public Sector Award)

2012 National Evaluator Trainer



2012 FIJI National Evaluator Training

I am especially grateful to Fiji National University National Training and Productivity Centre (NTPC) and to Public Service Commission (Office of the Prime Minister) for inviting me to train the Fiji Business Excellence Award Evaluators and the government's Service Excellence Award (SEA) Evaluators during May and June of this year. This is the only government that I am aware of that is using the Baldrige Criteria to assess and improve every Ministry, Agency, and Department including the Office of the Prime Minister and the Office of the President.

  2012 FBEA Evaluator Training - Paul Steel                                    2012 Fiji SEA Evaluator Training - Paul Steel  

2012 Fiji Business Excellence Award Evaluators                2012 Fiji Service Excellence Award Evaluators


 Trained thousands more people in Self-Assessment than the Baldrige Award Program . . .

Consider the following when selecting someone to conduct your Baldrige training:


Select Baldrige Training Offerings

  • Self-Assessment

  • Application Development

  • Site Visit Preparation

  • In-Depth Analysis of the current Baldrige Criteria

  • Team Leader / Senior Examiner

  • Senior Leader Orientation / Acceptance

  • Baldrige Core Best Process Models Implementation

  • Total Integrated Excellence System Engineering


You can't beat the experience and my flexibility and willingness to adapt to your specific needs.


For anyone interested, the photo below links to a gallery of Baldrige training photos including the first Baldrige Examiner Training Class at NIST to most of the major award programs and several major organizations around the world. Enjoy. I did very much.


Baldrige Training Photos Gallery 

2011 UiTM Education Seminar

There is no reason to not have fun as exemplified at this "Education's Journey to World Class Excellence" Seminar at the Malaysia's largest university


Brunei Prime Minister Office

Baldrige Self-Assessment Training with Brunei Prime Minister Office consultants

Please contact me (Paul Steel @ +1 425 444 4386) directly to discuss how I can contribute to your organization's Baldrige Training needs. I will be pleased to provide you with course descriptions, logistics requirements, model agendas, references, and pricing.

Other Baldrige Tools and Services

Baldrige Excellence Resources


New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria at the B21 Home Page in a format approved by more than 20 national award programs


2012 Baldrige Criteria for Performance Excellence versions with and without changes highlighted

Baldrige Criteria                    Baldrige Health Care Criteria                    Baldrige Education Criteria

See the hundreds of the multiple Criteria requirements that have been deleted from the previous version

Special 20th Anniversary Edition Bundle

2012 Guide to a Well-Written Baldrige Application and Site Visit Preparation Guide

Guide to a Well-Written Application                               Site Visit Preparation Guide

Baldrige Training