Baldrige Software Improvement Tools
(Business, Public Sector and Other Nonprofit Version - Health Care and Education Versions available)
Criteria Response Templates capture the critical information necessary to answer the key Criteria questions and automatically integrate them within and across all Baldrige Items. Use them at the start to save time and ensure valid input or at the end to verify consistency, integration, and effectiveness of responses.
In the Baldrige spirit of breakthrough improvement, the templates have added several new exciting features including:
Organization templates which are not used in a Baldrige application but which ensure that the information in the application is integrated and also serve as effective backup information during a site visit.
Each Response Template shows and links to each term used to its definition in the Baldrige Glossary to ensure understanding is the same as Examiners use to assess.
Instructions for each template to facilitate and optimize their use.
Orientation training is included. This is done remotely with your users actually completing the templates during the session to ensure they
Technical support is included for one year
Links to the responses of Baldrige Award and other award are integrated into each template
A list of the Criteria questions that the Templates directly address is included (see model below)
Total integration via hyperlinks with all versions of the Baldrige Criteria
Total integration via hyperlinks to all versions of the Baldrige excellence Glossary
Total integration via hyperlinks to all versions of the Baldrige Core Values
Cost: At only $295, you can get better results than you can get from the best Baldrige consultant. BONUS OFFER: Receive a free upgrade to the 2012 Criteria templates for all orders placed before the end of 2011
Real-Time: All teams writing the application have real-time access to the latest information. This saves an immense amount of rework and helps ensure that conflicting information is not used. For example, different Category teams could be using different definitions for 'core competencies', 'sustainability', 'innovation', or even 'customers'. I think anyone who has written an application can relate to how this can happen.
Savings: the time individuals and teams spend capturing, analyzing, organizing, and presenting application information is reduced dramatically.
Total Integration: Integration is the only assessment scoring dimension common to all seven Baldrige Categories. It is often the lowest scoring area. Without the CRTs, teams can spend months trying to write an application with integrated content.
Focus: The templates are designed to extract the right information from your subject matter experts so they do not waste their time on what they think should go in the application but which may often not be adding value.
Self-Guided Tours: All templates include instructions and most include examples illustrating how to complete them correctly.
Refinement: Nearly twenty years of user feedback ensures calibration to Criteria user needs
For almost twenty years, dozens of national Baldrige Award winners have used the Criteria Response Templates as well as dozens more state and international winners.
More importantly, thousands of organizations that have never applied for an award have used the templates to assess their progress in achieving excellence.
How to Order
Or, to order by phone or have your questions answered, call 1 425 444-4386. Visa and MasterCard orders are shipped immediately via email.
Full application development services are also available. Call to discuss an approach designed for your needs. 1 425 444-4386
The 2012 Baldrige Criteria are here . . . and this is the only place where you can see all the changes highlighted word-by-word
Baldrige Improvement Tools and Resources . . . from the most experienced source
(See more resources at: Baldrige Excellence Tools and Resources Home)
MISSION: Accelerating organizational improvement beyond the capabilities of all Business Excellence approaches combined . . . Paul Steel
About 20 years ago, clients asked for help to accurately capture the information required to effectively respond to the Baldrige Criteria questions. The first templates were hand drawn on white boards and answered many of the key Criteria questions. They soon became popular in the United States and now throughout the world. However, others began to copy this approach. In order to maintain a competitive advantage, it became necessary to automatically align and integrate the information in each template with the information in all the other templates, to the Criteria questions, to the Baldrige Glossary terms, to the Core Values, and to the optional Best Process Excellence Models. No competitor has addressed the integration dimension to this meaningful extent. I am constantly amazed because integration is an assessment scoring dimension for both Process and Results areas of the Criteria. In addition, integration is core to the design of the Baldrige Criteria and all other major forms of excellence criteria (e.g., EFQM). A quote from Rudyard Kipling comes to mind:
"They copied all they could follow but they couldn't copy my mind, and I left'em sweating and stealing and a year and half behind."