BALDRIGE GLOSSARY

Baldrige Glossary of Terms - Totally Integrated

BALDRIGE BUSINESS, PUBLIC SECTOR and other NONPROFIT GLOSSARY (Totally Integrated)

(Click on any term below to link to its definition within the Baldrige Excellence Criteria)

Action Plans (Strategic) [1998]

Alignment [1996]

Analysis [2000]

Anecdotal [2002]

Approach [2000]

Basic [Criteria] Requirements (Item) [2002]

Benchmarks [2001]

Breakthrough Improvement [Deleted 2011]

Collaborators [2007]

Comparisons

Core Competencies [2007]

Customer [2003]

Customer Engagement [2009]

Cycle Time [1996]

Deployment [2000]

Diversity [2005]

Effective [2002]

Empowerment [2000]

Ethical Behavior [2004]

Goals [2002]

Governance [2003]

High-Performance Work [1996]

How [2002]

Innovation [1999]

Integration [2002]

Key [2003]

Knowledge Assets [2003]

Leadership System [(1996-1998); (2002-Present)]

Learning [2004]

Levels (Performance) [2002]

Measures and Indicators [1996]

Mission [2002]

Multiple [Criteria] Requirements (Item) [2002]

Opportunities for Improvement (OFIs - Feedback Comments)

Overall [Criteria] Requirements (Item) [2002]

Partners [2005]

Performance [1996]

Performance Excellence [2002]

Performance Projections [2002]

Process [1996]

Productivity [1996]

Purpose [2002]

Results [2000]

Segment [2004]

Senior Leaders [2001]

Stakeholders [2001]

Strategic Advantages [2008]

Strategic Challenges [2002]

Strategic Objectives [2000]

Strengths (Comments)

Sustainability/Sustainable [2005]

Systematic [2000]

Trends [2002]

Value [1999]

Values [2002]

Vision [2002]

Voice of the Customer [2009]

Work Processes [2009]

Work Systems [2002] (Moved from Cat 5 to Cat 6 in 2007)

Workforce [2007]

Workforce Capability [2007]

Workforce Capacity [2007]

Workforce Engagement [2007]

How bad can it get?

For the first time in the 28 year history of the award, there were no Baldrige business applicants
and Criteria abandonment of business excellence fundamentals looks like the primary cause

Baldrige Failure as Business Excellence Award

BALDRIGE HEALTH CARE EXCELLENCE GLOSSARY (Totally Integrated)

(Click on any term below to link to its definition within the Baldrige Excellence Criteria)

Action Plans

Alignment

Analysis

Anecdotal

Approach

Basic [Criteria] Requirements (Item)

Benchmarks

Breakthrough Improvement [Deleted 2011]

Collaborators (Added in 2007)

Comparisons

Core Competencies (Added in 2007)

Customer

Customer Engagement  (Added 2009)

Cycle Time

Deployment

Diversity

Effective

Empowerment

Employee

Ethical Behavior

Goals

Governance

Health Care Services

High-Performance Work

How

Innovation

Integration

Key

Knowledge Assets

Leadership System

Learning

Levels

Measures and Indicators

Mission

Multiple [Criteria] Requirements (Item)

Opportunities for Improvement (OFIs - Feedback Comments

Overall [Criteria] Requirements (Item)

Partners

Patient

Performance

Performance Excellence

Performance Projections

Process 

Productivity

Purpose

Results

Segment

Senior Leaders

Stakeholders

Strategic Advantages (Added 2007)

Strategic Challenges

Strategic Objectives

Strengths (Comments)

Sustainability

Systematic

Trends

Value

Values

Vision

Voice of the Customer (Added 2009)

Work Processes (Added in 2009)

Work Systems (Moved from Cat 5 to Cat 6 in 2007)

Workforce (Added in 2007)

Workforce Capability (Added 2007)

Workforce Capacity (Added in 2007)

Workforce Engagement (Added 2007)

 

BALDRIGE EDUCATION EXCELLENCE GLOSSARY (Totally Integrated)

(Click on any term below to link to its definition within the Baldrige Excellence Criteria)

Action Plans

Alignment

Analysis

Anecdotal

Approach

Basic [Criteria] Requirements (Item)

Benchmarks

Breakthrough Improvement [Deleted 2011]

Collaborators (Added in 2007)

Comparisons

Core Competencies (Added in 2007)

Customer/Student

Customer/Student Engagement  (Added 2009)

Cycle Time

Deployment

Diversity

Educational Programs and Services

- Effective

Empowerment

Ethical Behavior

Goals

Governance

High-Performance Work

How

Innovation

Integration

Key

Knowledge Assets

Leadership System

Learning

Levels

Measures and Indicators

Mission

Multiple [Criteria] Requirements (Item)

Opportunities for Improvement (OFIs - Feedback Comments

Overall [Criteria] Requirements (Item)

Partners

Performance

Performance Excellence

Performance Projections

- Persistence

Process 

Productivity

Purpose

Results

Segment

Senior Leaders

Stakeholders

Strategic Advantages (Added 2007)

Strategic Challenges

Strategic Objectives

Strengths (Comments)

Sustainability/Sustainable

Systematic

Trends

Value

Values

Vision

Voice of the Customer (Added 2009)

Work Processes (Added in 2009)

Work Systems (Moved from Cat 5 to Cat 6 in 2007)

Workforce (Added in 2007)

Workforce Capability (Added 2007)

Workforce Capacity (Added in 2007)

Workforce Engagement (Added 2007)

Baldrige improvement accelerated and made practical with tools and resources from the most experienced source

Essentials:

 

Criteria made Practical

 

Baldrige Framework

 

Core Values

 

Scoring System

 

Feedback Reports

 

All 43
Case Studies

  Baldrige Glossary
                             

Tools:

 

Criteria Templates

 

Winnersí Applications

  25th  Baldrige Anniversary Special  

Guides to Improvement

 

Metrics - Benchmarks

 

Best Systems & Processes

  Scoring Guidelines

Core Competencies:

 

One Stop Services

 

Training, Workshops

 

Seminars, Speaking, Presenting

 

Assessment - Including No Writing Option

 

Consulting

 

Site Visit Preparation

  Application Development
                             

Special Focus:

 

Baldrige Model

 

Education

 

Health Care

 

Public Sector

 

Business - Private Sector

  Nonprofit  

Baldrige International

                             

Baldrige Store:

All Things Baldrige

Guide to a Well-Written Application

Site Visit Preparation Guide

Guide to Effectively Presenting Results

All Guides Bundle

Best Process Models and Implementation

Information Capture and Organization

End of Year Special: Get free 2013 Criteria Templates upgrade and Guide to Effectively Presenting Results with 2012 Criteria Templates order

Questions or feedback: Email: PaulSteel@Comcast.net

MISSION: Accelerating organizational improvement beyond the capabilities of all Business Excellence approaches combined. Paul

Download special MS Word versions of the 2012 Baldrige Criteria in an enhanced format approved by more than 20 national quality award programs

Quality Gurus 1

Classic 'Quality Gurus Summit' photo (Click on photo for larger version)

 

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Baldrige Criteria Response Template Mini

New for 2012: Thanks to user feedback, the Criteria Response Templates are now linked directly to the areas of the Criteria they address

 

Baldrige Glossary Quiz

The Baldrige Glossary of Key Terms originated in 1996 with 9 terms. Today there are 58 terms. 

 

Q: Only two terms have been deleted permanently from the Glossary: Which of the following has never been deleted? a) "Key Business Factors"; b) "How"; c) "Value Creation"; or d) "Anecdotal"?

A: "Key Business Factors" survived only one year - 1996. "Value Creation" was deleted in 2007 after only a few years. It had mistakenly been applied to only Item 6.1 Processes and not to Item 6.2 Processes - not good. It also is not a mainstream Process Management term and met with strong resistance mainly from the business sector.

Q: One Glossary term was deleted for three years and then reinstated. Was it: a) "Innovation"; b) "Leadership System"; c) "Purpose"; or d) "Levels"?

A: "Leadership System" was deleted from the Glossary in 1999 and reinstated in 2002. It remains a mystery today as to why this happened.

Q: Which was the last of these terms to be added to the Glossary and not until 7 years after each of the others? a) "Process"; b) "Customer"; c) "Productivity"; or d) "Cycle Time"?

A: "Customer" was not added until 2003.

Q: Which of the following terms has never been defined in the Glossary? a)"Breakthrough Improvement"; b) "Continuous Improvement"; c) "Anecdotal"; or d) "Effective"?

A: "Breakthrough Improvement" and "Continuous Improvement" have never been defined in the Glossary of Key Terms.

Baldrige Award Glossary