Excellence Training - Baldrige, EFQM

Conducting more Baldrige training and other related excellence training than anyone is no doubt important. But for me, what is most important is learning how to get better each session I facilitate and being able to use my experience to adapt to the unique training requirements of each organization I work with. You won't find anyone more experienced or willing and capable to meet your needs - and don't worry - my pricing is competitive.

If you need the latest 2008 Baldrige self-assessment training, get it from the most experienced Baldrige trainer using the latest training materials and techniques available (e.g., Internet, electronic course book with hundreds of Baldrige reference materials). Plus you get Best Practice Management Process Models for all key Baldrige Criteria processes at no extra charge.

New 2009 Criteria: Many new changes have been made. See the more than one thousand words that have changed highlighted word-by-word. Click to order your free versions of the newly revised 2009 Baldrige Criteria for Performance Excellence - you will receive all 2009 ACTIONABLE Criteria versions.

Who said you can't conduct Baldrige Self-Assessment Training courses in Saudi Arabia?

Who said you can't conduct National Examiner training at the Presidential Palace in Bogor, Indonesia?

Who says you can't conduct internal excellence award program training for a global company in London?

Who said you cannot not hold a Self-Assessment team breakout session on a croquet court in India?

Who says the Malaysian Prime Minister's Award Judges don't get the same Judging process training as the Baldrige Judges?

Who says you can't use your corporate college campus to train your internal Examiners in Malaysia?

Who said you can't have fun during a Self-Assessment Training course in the Philippines?

Who says you can't train health care senior leaders in the value of using the Baldrige Criteria?

Who says you can't informally train service Senior Leaders (Telekom Malaysia) in the value of the Baldrige Criteria?

Who says you can't be invited to train National Examiners in New Zealand ten times?

Who says you can't do Application Development training in Saudi Arabia using EasyApp?

Who says you can't do Application Development training in Latin America using EasyApp?

Who says no one ever conducted Baldrige Self-Assessment Training in Borneo? I've done it twice.

Before you select someone to conduct your Baldrige training, consider the following:

Self-Assessment Training Workshop (get the same training as the Baldrige Examiners receive)	Certified Assessor Training (with certification testing to quantitatively determine assessment and feedback writing capabilities)
Application Development Training (save resources, get it right the first time, and ensure a valid assessment)	Site Visit Preparation Training (experience the site visit process through simulation from both sides: applicant and Examiner)
Senior Assessor / Team Leader Training (full Consensus, Site Visit, and Team Leader training that only Senior Examiners receive)	Achieving Excellence Sessions/Seminars (hundreds of organization leaders have attended this internationally acclaimed presentation)
Baldrige Best Practices Practicum (on-site upgrading of your process of choice to world-class capability)	Baldrige Judges Training (how to objectively and fairly determine award winners/recipients)
Senior Leader Training (Understanding the strategic value of using the Baldrige Criteria)

Paul Steel's 2008 Major International Seminar and Symposium Events

'Achieving National Excellence' Presentation for ISQM-APQO quality leaders - August 2008 - Tehran, Iran

Systems Management for Organizational Excellence - July 2008 - Singapore SPRING (Standards, Productivity and Innovation Board)

'Achieving Business Excellence' Seminar for Asian business executives - 14-15 February 2008 - Kuala Lumpur, Malaysia

'Achieving Education Excellence' Seminar for Asian education leaders - 18-19 February 2008 - Kuala Lumpur, Malaysia

'Achieving Health Care Excellence' Seminar for Asian health care leaders - 21-22 February 2008 - Kuala Lumpur, Malaysia

'Achieving Health Care Excellence' Seminar for Asian health care leaders - 25-26 February 2008 - Kuala Lumpur, Malaysia

'Criteria for Performance Excellence Symposium' for Middle Eastern business leaders with Dr. Curt Reimann, Lori Kirkland and Paul Steel - 19 March 2008 - Al Khobar, Saudi Arabia

'Systems Engineering Seminar' - 8-10 April 2008 - Bangkok, Thailand

'Systems Management for Organizational Excellence Seminar' - 11 April 2008 - Bangkok, Thailand

'Achieving Public Sector Excellence' Seminar for Asian public sector leaders - 14-15 April 2008 - Kuala Lumpur, Malaysia

Please contact me directly for information on my next seminars or how to host a public or in-house seminar.

Photos and descriptions from some earlier major seminars:

'Sharing From Expert' Symposium led by Paul Steel - March 2007 (Jakarta, Indonesia) - sponsored by the Indonesian Ministry of State-Owned Companies' and the Indonesian Quality Award administrators (FEB BUMN)

Paul Steel (third from right) with Baldrige Site Visit Team in Saudi National Attire after 'Achieving World-Class Excellence' presentation - April 2007, Al Khobar, Saudi Arabia.

Paul Steel delivers 'The Evolution of Excellence' presentation to the government quality and productivity awards leaders from more than 20 Asian nations at the Asian Productivity Organization (APO) 'Managing NPOs Challenges in the 21st Century' Conference' - November 2006 (Kuala Lumpur, Malaysia)

Malaysian Office of the Prime Minister Planning Department (MAMPU) 'Strategic Planning Excellence' Seminar - 2006 Kuala Lumpur, Malaysia

Malaysian and Singapore Quality Award Winners 'Enhancing Competitiveness' Seminar - June 2006 - Keynote speaker: Paul Steel

'Reinventing Indonesia' address given to hundreds of Indonesian CEOs by Paul Steel at the first Indonesian Quality Award (IQA) Ceremony in Bali

Although I have done training and seminars for prime ministers and other government ministers as well as the largest organization in several countries (e.g., India, Malaysia, Indonesia, the Philippines, and the United States, worked with Dr. Edwards Deming and Dr. Armand Feigenbaum for seven years, I have never enjoyed any assignment more than the opportunity to invite Dr. Curt Reimann and to work with me with a major client in the Middle East. I am very proud to include this photo of us with my friends Lori Kirkland and Roy Bauer in March 2008:

Dr. Curt Reimann (First Director ('Father') of the Baldrige National Quality Award) serves as Overseer to 2008 international Baldrige site visit team led by Paul Steel.

Consider using this checklist as a guide to help select the Baldrige trainer who is best for your organization's needs:

Baldrige Trainer Comparison Criteria
Baldrige Training Qualifications	Paul Steel	Others
Is 2008 Baldrige Senior Examiner-trained by NIST?	Yes	???
Is the longest serving member of the Baldrige Board of Examiners?	Yes	No
Has personally received the most recent 2008 Baldrige Examiner training from NIST? The 2008 training goes back to the assessment basics. Hint: Avoid obsolete training by asking them when they were last trained by NIST)	Yes	Surprise!
Trained Baldrige National Examiners for NIST Baldrige National Quality Program?	Yes	Ask them
Trained more than 800 National Award Examiners worldwide (see photos below and others)?	Yes	Ask them
Received written training reference from NIST Baldrige National Quality Program?	Yes	Ask them
Trained hundreds of State Quality Award Examiners?	Yes	Ask them
Trained more than 14,000 people in more than 20 countries?	Yes	Ask them
Trained internal organization Examiners in more than 100 organizations?	Yes	Ask them
Served as Baldrige Site Visit Team Leader four times?	Yes	Ask them
Served as Baldrige Consensus Team Leader nine times?	Yes	Ask them
Flexible to customize training course to your organization's needs?	Yes	Ask them
Only person to serve as a Baldrige Senior Examiner in three different decades?	Yes	No one
Includes Baldrige EasyApp Application Development Software with training?	Yes	No one
Includes dozens of totally integrated Baldrige Best Practice Management Processes?	Yes	No one

Please contact me (Paul Steel) directly to discuss how I can contribute to your organization's Baldrige Training needs. I will be pleased to provide you with course descriptions, logistics requirements, model agendas, references, and pricing for each of the types of Baldrige training listed above.

Paul Steel - original 1988 NIST Baldrige National Quality Award Examiner, longest serving active member of NIST Board of Examiners. 2008 NIST Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981.

President, Total Quality Inc (see sample of TQI services users worldwide)
1432 187th Avenue NE, Bellevue, WA 98008 USA
Phone/SMS (Seattle/Americas): +1 425 444 4386

Phone/SMS (Saudi Arabia/Middle East): +96655 3456 983

Phone/SMS (UK/Europe): +44 7924 433593

Phone/SMS (Singapore/Asia): +65 9892 2441

Phone/SMS (Kuala Lumpur/Asia): +6017 234 2453

Fax (Seattle/US): + 1 425 818 4978
Email: tqi@msn.com