Baldrige Scoring System

BALDRIGE SCORING SYSTEM

Click on any term in blue below to Hyperlink to its definition, detailed description, and/or examples.

See the Changes in the 2009 Baldrige Health Care Scoring Guidelines

Click on the 2008 SCORING GUIDELINES links: BUSINESS, PUBLIC SECTOR and other NONPROFIT; HEALTH CARE; EDUCATION to see what has changed and if you agree with the changes.

The scoring of responses to Criteria Items (Items) and Award applicant feedback are based on two evaluation dimensions: (1) PROCESS and (2) RESULTS. Criteria users need to furnish information relating to these dimensions. Specific factors for these dimensions are described below. Links to the Process and Results Scoring Guidelines are also provided below.

How to Evaluate a Process Item

Process Evaluation Dimensions (A-D-L-I)

How to Evaluate a Results Item

Results Evaluation Dimensions (Le-T-C-I-P)

- Levels (Performance)

- Rate/Breadth of Trends

- Integration

- Projections

2008 Actionable PROCESS Scoring Guidelines
(Business, Nonprofit, Education and Health Care Color-Actionable Versions)

2007 Actionable PROCESS Scoring Guidelines
(Business, Nonprofit and Health Care Color-Actionable Versions)

2006 Process Scoring Guidelines

2006 Business and Nonprofit PROCESS Version

2005 Process Scoring Guidelines

Business Version (Color-coded)

Education Version (Color-coded)

Health Care Version (Color-coded)

2008 Actionable RESULTS Scoring Guidelines
(Business, Nonprofit, Education and Health Care Color-Actionable Versions)

2007 Actionable RESULTS Scoring Guidelines
(Business, Nonprofit and Health Care Color-Actionable Versions)

2006 Results Scoring Guidelines

2006 Business and Nonprofit RESULTS Version

2005 Results Scoring Guidelines

Business Version (Color-coded)

Education Version (Color-coded)

Health Care Version (Color-coded)

Scoring System Resource Guides:

How to Score Process and Results Items

How to Identify Key Factors

Scoring Band Descriptors

At your service . . . Total Quality Logo WEB

Paul Steel - original 1988 NIST Baldrige National Quality Award Examiner, longest serving active member of NIST Board of Examiners. NIST Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981. Paul has assessed 18 Baldrige and other national and international excellence award winners since 2007 - far more than anyone else.

President, Total Quality Inc (see sample of TQI services users worldwide)
1432 187th Avenue NE, Bellevue, WA 98008 USA
Phone/SMS (Seattle/Americas): +1 425 444 4386

Phone/SMS (Dubai/Middle East): +971 5042 3744

Phone/SMS (UK/Europe): +44 7924 433593

Phone/SMS (Singapore/Asia): +65 9892 2441; Phone/SMS (Kuala Lumpur/Asia): +6012 6368 924

Fax (Seattle/US): + 1 425 818 4978; Email: ToQual@Gmail.com

EXCELLENCE RESOURCES

APPLICATION SUPPORT

BALDRIGE INTERNATIONAL

SEMINARS & CONFERENCES

TOTAL INTEGRATED EXCELLENCE SYSTEMS

ACTIONABLE CRITERIA

CONSULTING SERVICES

COMPARISON METRICS

BALDRIGE INTEGRATOR