Business Excellence: FIJI

International excellence tools and resources for Fiji from the most experienced source

Vodafone Fiji was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone
If you are planning to apply for the FBEA, I hope you will contact me for a special deal . . . Mobile: +1 425 444 4386)

Questions or feedback: Email:

Paul Steel

Improvement Consultant to the World

MISSION: Accelerating organizational improvement rate beyond the capabilities of all Business Excellence approaches combined. Paul

Fiji Excellence Events

I am especially grateful to Fiji National University National Training and Productivity Centre (NTPC) and to Public Service Commission (Office of the Prime Minister) for inviting me to train the Fiji Business Excellence Award Evaluators and the government's Service Excellence Award (SEA) Evaluators during May and June of this year. This is the only government that I am aware of that is using the Baldrige Criteria to assess and improve every Ministry, Agency, and Department including the Office of the Prime Minister and the Office of the President.

2013 FIJI SEA National Evaluators and Submission Writers Training

2013 Fiji SEA Evaluators             2013 Fiji SEA Submission Writers

2012 FIJI FBEA and SEA National Evaluators Training

2012 Fiji Business Excellence Award Evaluator Training - Paul Steel            2012 Fiji Service Excellence Award Evaluators - Paul Steel

2012 Fiji Business Excellence Award Evaluators                                                       2012 Fiji Service Excellence Award Evaluators

Baldrige Excellence Resources 


The Baldrige, EFQM, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with quality gurus Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel


Check out the 2013 -2014 Criteria Changes  

2013 Asian Productivity Organization (APO) Quality Awards for Practitioners Workshop with 17 Asian Nations Represented including Fiji

APO Quality Awards Workshop - Paul Steel

Honored and pleased immensely to serve as APO Technical Expert to this critically important workshop (23-27 September 2013 Bangkok)


The Baldrige Business Model

A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


A Total Integrated Excellence System

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.


Baldrige International

 Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

Baldrige Excellence international - work and photo links


Middle East


Latin America









Costa Rica

New Zealand




Puerto Rico







Saudi Arabia


North America


Dubai - United Arab Emirates


South America





Brasil / Brazil

United States



United Kingdom











Paul Steel Fiji experience and services