Excellence: United Kingdom (UK)

EFQM and Baldrige excellence resources for the UK (United Kingdom) from the most experienced source

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Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone

MISSION: Accelerating organizational improvement beyond the capabilities of all the Business Excellence approaches combined. Paul Steel

England has always been a special place for me to work. My first project was to train, assess, consult, and prepare Xerox of Europe to apply for the European Quality Award sponsored by EFQM. Xerox's success in winning the first European Quality Award led to other enjoyable projects including working with IBM UK.

1992 London Xerox 1992 Xerox of Europe 1992 Compleat Angler - Xerox

Baldrige Excellence Resources

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel


2012 Dubai MRM Business Award Events

  2012 Dubai Crown Prince - Paul Steel    2012 MRM Juror Recognition Certificate - Paul Steel    2012 MRM Ceremony - Curt Reimnn - Paul Steel

His Highness Mohammed Bin Rashid Al Maktoum Business Award Recognition (2012 Dubai)


 Harnek Singh with Dr. Curt Reimann ('Father' of Baldrige Award), Foreign Examiners from Singapore, Indonesia, Saudi Arabia, Chile and Paul Steel in 2008


David Hutchins and Paul Steel - Tehran Iran 1 David Hutchins - Paul Steel - Tehran Iran 2

David Hutchins of David Hutchins International (UK Juran Institute) and Paul Steel - speakers at ISQM-APQO Conference

Baldrige and EFQM excellence training, seminars, conferences, workshops, presentations, lectures and speeches

 Steve Unwin - Paul Steel - ISQM-APQO Conference

Steve Unwin of Access to Excellence (UK) and Paul Steel - speakers at ISQM-APQO Conference


Paul Steel with Agility Logistics Baldrige Internal Excellence Award Planning Core Team (London)


The Baldrige Management Model

A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


A Total Integrated Excellence System

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.

Excellence International

 Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

Baldrige Excellence international - work and photo links


Middle East


Latin America









Costa Rica

New Zealand




Puerto Rico






Saudi Arabia




Dubai - United Arab Emirates


South America





Brasil / Brazil

North America



United Kingdom





United States





London UK Internal Quality Award Program

'Effective Design, Development and Implementation of an Internal Quality Award' Presentation - London, United Kingdom - Paul Steel

  • Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.

    Baldrige Integrator

     I am pleased to announce my reappointment as Judge/Examiner for the Asia Pacific Quality Organization (APQO). In this role I review applications from the winners of most Asian national quality awards.  Paul Steel

    Paul Steel UK experience and services