Baldrige Excellence: Taiwan

Excellence award tools, resources and consulting services for Taiwan

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Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone

2013 Asian Productivity Organization (APO) Quality Awards for Practitioners Workshop with 17 Asian Nations Represented

APO Quality Awards Workshop - Paul Steel

Honored and pleased immensely to serve as APO Technical Expert to this critically important workshop (23-27 September 2013 Bangkok)


It does not get any better than being selected to guide the development of the Asian Productivity Organization's manual to train the Business Excellence Consultants in most Asian nations including members from Japan, Singapore, Malaysia, Philippines, Mongolia, Thailand, Fiji, Taiwan (Republic of China), India, Cambodia, Vietnam, Sri Lanka, and Pakistan.

Asian Business Excellence Consulting Course Design Team 

Has the Baldrige Award gone out of business?

For the first time in the 25 year history of the award, in 2013 there are no Baldrige business applicants
and Criteria degradation and impracticality are looking more and more like the primary causes

2013 Baldrige Applicants Summay

To put this in perspective, not one of the 20 million for-profit businesses in the United States applied for the Baldrige Award this year.


Even worse, the number of applicants has declined 73% for Health Care and 80% for Education since 2010

Source: NIST Baldrige Website


Baldrige Excellence Resources

The Baldrige, EFQM, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel


I am looking forward to my work in Taiwan after my visit to plan a strategy to increase the awareness and understanding of the value for using the Baldrige Criteria, especially applying the Health Care Criteria to advance medical tourism. The Health Care Criteria are very popular with several of my clients throughout Asia at this time. Paul Steel

090214 Taipei at night 090215 Taipei 100  090215 Taiwan Landis Partners - Paul Steel

Landis Institute Partners and Paul Steel during inaugural visit to Taipei


Baldrige Training

 Thousands more people trained in Self-Assessment than the Baldrige Award Program!

  • The Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

    2010 SQA SPRING Assessment Team

    Serving as the APO Tokyo-sponsored International Assessor on Singapore Quality Award teams in 2008 and 2010 has been very enjoyable and fulfilling (2010 team shown above).


    Baldrige International

     Enjoy the photos from organizations in some of the more than 300 assignments in 30+ countries that have invited me to contribute to their pursuit of excellence

    Baldrige Excellence international - work and photo links


    Middle East


    Latin America









    Costa Rica

    New Zealand




    Puerto Rico






    Saudi Arabia




    Dubai - United Arab Emirates


    South America





    Brasil / Brazil

    North America



    United Kingdom





    United States





    The Baldrige Management Model

    A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


    A Total Integrated Excellence System

    Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

    The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

    Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.



    I am pleased to announce my reappointment as Lead Judge/Examiner for the Asia Pacific Quality Organization (APQO). In this role I review applications from the winners of most Asian national quality awards.  Paul Steel


    Paul Steel Taiwan experience and services