Baldrige International: Singapore

I have always enjoyed a warm welcome from my friends in Singapore especially those involved in SPRING during my visits there. The Baldrige Criteria represented an innovative breakthrough when I was honored to be part of launching their use in 1988. However, Singapore has taken that innovation to new levels and is widely admired for their achievements worldwide. This year, I participated in the SPRING Singapore Quality Award (SQA) an an international assessor where I learned much more about Singapore's benchmark use of their prestigious excellence and innovation Criteria.

Darshan Singh (left), Director Business and Service Excellence SPRING Singapore with Paul Steel and R. Renganathan at SPRING Singapore Headquarters

Systems Management for Organizational Excellence - 22 July 2008 - Sponsored by SPRING (Standards, Productivity and Innovation Board)

Harnek Singh of SPRING with Dr. Harry Hertz and Paul Steel at 2008 Baldrige Examiner Training - Harnek Singh is the 2008 Singaporean Baldrige Foreign Examiner.

Harnek Singh with Dr. Curt Reimann ('Father' of Baldrige Award), Foreign Examiners from Indonesia, Saudi Arabia, Chile and Paul Steel at 2008 Baldrige Examiner Training

Photo: Singapore Marina, Skyline and MerLion (symbol of the Lion City) - taken by Paul Steel in July 2008

Please join me at one of my upcoming 2008 Baldrige presentations, seminars, and conferences and see special photos from the Special Iran Quality Conference.

• El Salvador - Internal Excellence Award - 22-26 September 2008 - Facilitator - sponsored by Ricoh Americas

• Singapore - Excellence Sharing Workshop - 10 October - Sponsored by Singapore Ministry of Education

• Dubai, United Arab Emirates - Achieving World Class Excellence Using the EFQM and Baldrige Criteria - TBD October 2008 - sponsored by IBN

• Singapore - Business Excellence Achievement - 6 January 2009 - Sponsored by SPRING Singapore

• Kuala Lumpur, Malaysia - Baldrige Achieving Public Sector Excellence - 9-10 February 2009 (JW Marriott, KL)

• Kuala Lumpur, Malaysia - Baldrige Health Care Self-Assessment Training - 11-13 February (JW Marriott, KL)

Seminar Brochures: Health Care Seminar Brochure - Education Excellence Seminar Brochure - Business Excellence Seminar Brochure - Public Sector Excellence Seminar Brochure  

Paul Steel's Other Recent Major Seminar and Symposium Links

Paul Steel (Keynote Speaker) with Kelly Sofian of 2006 Singapore Quality Award winner - Phillips (June 2006)

2007 Baldrige Examiner Training: Dr. Harry Hertz (NIST) with Paul Steel and Indonesian Foreign Baldrige Examiners (May 2007)
Wong Wai Meng (far right) - SRPING Head International Quality Board Secretary and Paul Steel at APO Symposium, November 2006
"Sharing From Expert" Symposium led by Paul Steel - March 2007 (Jakarta, Indonesia)

Paul Steel (third from right) with Baldrige Site Visit Team in Saudi National Attire - April 2007, Saudi Arabia

Shigeo Takenaka - Asian Productivity Organization (APO) Secretary General and Paul Steel at APO Symposium, November 2006

Telekom Malaysia Self-Assessment Training Class conducted by Paul Steel - Kuala Lumpur, November 2006

Paul Steel with Judges for Malaysia Prime Minister's Quality Award after conducting Judging Process training, November 2006

Paul Steel with the Malaysian Prime Minister's Planning Group in Kuala Lumpur, June 2006

June 2006 Malaysian Prime Minister's Quality Award Training of National Examiners and Paul Steel

Indonesian National Examiner Training with Paul Steel, March 2006

August 2005 Indonesian Quality Award Ceremony Speakers Panel with Paul Steel in Bali, Indonesia, September 2005

Baldrige Achieving Excellence Seminar with Key Malaysian Executives and Paul Steel in Kuala Lumpur, Malaysia, June 2006

Dr. Curt Reimann (First Director of the Baldrige National Quality Award) serves as Overseer to Paul Steel's 2008 international Baldrige site visit team which also included Lori Kirkland and Roy Bauer.

The Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links and photos below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

Baldrige Excellence Tools

The Baldrige resource tools below are used by thousands of organizations worldwide daily. Over 50,000 HyperLinks connect you immediately to tools that help you to excel using the Baldrige Criteria:

3) Baldrige 2008 GLOSSARY HD and REFERENCE GUIDE:   GLOSSARY HD - puts definitions of all key Baldrige terminology a click away making them easy to understand 

Having served as a Baldrige Senior Examiner in three decades, I enthusiastically welcome the opportunity to contribute my Baldrige Award and other quality awards experience to your organization's success as I have done for organizations in many countries throughout the world and on more than 240 international training and consulting assignments including:

Contact me directly for more information on how I can serve your organization. Paul Steel - original 1988 NIST Baldrige National Quality Award Examiner, longest serving active member of NIST Board of Examiners. 2008 NIST Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981. President, Total Quality Inc (see sample of TQI services users worldwide) 1432 187th Avenue NE, Bellevue, WA 98008 USA Phone/SMS (Seattle/Americas):  +1 425 444 4386 Phone/SMS (Saudi Arabia/Middle East): +96655 3456 983 Phone/SMS (UK/Europe): +44 7924 433593 Phone/SMS (Singapore/Asia): +65 9892 2441 Phone/SMS (Kuala Lumpur/Asia): +6017 234 2453 Fax (Seattle/US):    + 1 425 818 4978 Email:   tqi@msn.com

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I am pleased to announce my recent reappointment as Judge/Examiner for the Asia Pacific Quality Organization (APQO). In this role I review applications from the winners of most Asian national quality awards.  Paul Steel