Business Excellence Singapore

Business Excellence achievement tools and resources from the most experienced source

How bad can it get for the Baldrige Award in the US and internationally? . . . here's why . . .

For the first time in the 27 year history of the award, there are no Baldrige business applicants
and Criteria degradation and impracticality are looking more and more like the primary causes

Baldrige Failure

To put this in perspective, not one of the 20 million 'for-profit' businesses in the United States applied for the Baldrige Award.

Breaking BADrige . . . the news is not so good in the US or internationally . . .

Top this!

Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone

It does not get any better than being selected to guide in Singapore the development of the Asian Productivity Organization's manual to train the Business Excellence Consultants in most Asian nations including members from Japan, Singapore, Malaysia, Philippines, Mongolia, Thailand, Fiji, Taiwan, India, Cambodia, Vietnam, Sri Lanka, and Pakistan.

Asian Business Excellence Consulting Course Design Team 


 Asian Productivity Organization (APO) Quality Awards for Practitioners Workshop with 17 Asian Nations Represented

APO Quality Awards Workshop - Paul Steel

Honored and pleased immensely to serve as APO Technical Expert to this critically important workshop (Bangkok)


Baldrige Excellence Resources


I have always enjoyed a warm welcome from friends in Singapore especially those involved with SPRING. The Baldrige Criteria represented an innovative breakthrough when I was honored to be part of launching their use in 1988. However, Singapore has taken that innovation to new levels and is widely admired for their achievements worldwide. I participated in the SPRING Singapore Quality Award (SQA) as an international assessor where I learned much more about Singapore's benchmark use of their prestigious excellence and innovation Criteria. The photos on this page show some of the special events I have had the honor of participating in while in Singapore and also some of the special places.

2010 SQA SPRING Assessment Team

Serving as the International Assessor on SQA teams in 2008, 2010 and 2011 has been very enjoyable and fulfilling (2010 team shown above).

HHi MRM Dubai Business Award Jury HH HE Paul MRM Award Ceremony

2010 MRM Dubai Business Award Jury - HE Sultan bin Saeed Al Mansouri (UAE Minister of the Economy) and Paul Steel after meeting to select winners of the His Highness Mohammed Bin Rashid Al Maktoum Dubai Business Award also shown at award ceremony with His Highness

The Baldrige, EFQM, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

080722 SPRING SQA Darshan Singh - Paul Steel - N Renganathan Accelerating Organizational Excellence

Darshan Singh (left), SPRING Director Business and Service Excellence also Accelerating the Rate of Organizational Improvement presentation at SPRING

Mission: Accelerate the overall rate of organizational improvement beyond the capabilities of the traditional continuous improvement and Business Excellence approaches.

Make Baldrige application writing easy with: Integrated Criteria Response Templates

Dr Anju Harry Hertz Curt Reimann Baldrige Training 2008 Baldrige Training - Harry Hertz - Harnek Singh - Paul Steel 2008 Baldrige Foreign Examiners - Hernek Singh - Paul Steel

Singapore's Foreign Baldrige Examiners: Dr. Anju Aditya, East Coast Global Indian School with Dr. Harry Hertz and Dr. Curt Reimann at Baldrige Examiner Training.

Harnek Singh of STT with Dr. Harry Hertz and Paul Steel at 2008 Baldrige Examiner Training

 Harnek Singh with Dr. Curt Reimann ('Father' of Baldrige Award), Foreign Examiners from Singapore, Indonesia, Saudi Arabia, Chile and Paul Steel

090304 Singapore MOE Sharing Session - Paul Steel

Ministry of Education Assessors Sharing Session - sponsored by Singapore MOE


Baldrige Training Thousands more people trained in Self-Assessment than the Baldrige Award Program - Click to learn more


090106 SQI-SPA Singapore Conference Presentation - Paul Steel 

The Evolution of Leadership Excellence presentation by Paul Steel at SPRING SQI - SQA Symposium - Singapore


 090107 Global Indian School Tikka Welcome - Paul Steel   

Visit to Singapore Global Indian International School Center for Educational World-Class Excellence - thanks to Mr. B. G. Shenoy

The Baldrige Management Model

A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


A Total Integrated Excellence System

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.

Baldrige International

 Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

Baldrige Excellence international - work and photo links


Middle East


Latin America









Costa Rica

New Zealand




Puerto Rico







Saudi Arabia




Dubai - United Arab Emirates


South America





Brasil / Brazil

North America



United Kingdom





United States





I am pleased to announce my reappointment as Lead Judge/Assessor for the International Asia Pacific Quality Award (IAPQA).  Paul Steel

Paul Steel Singapore experience and services