Excellence Qatar

EFQM and Baldrige excellence tools and resources for Qatar from the most experienced source

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Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone

2012 Dubai MRM Business Award Events

  2012 Dubai Crown Prince - Paul Steel    2012 MRM Juror Recognition Certificate - Paul Steel    2012 MRM Ceremony - Curt Reimnn - Paul Steel

His Highness Mohammed Bin Rashid Al Maktoum Business Award Recognition (2012 Dubai)

Great news: You can now download an MS Word version of the Baldrige Criteria

New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria in a format approved by more than 20 national award programs

2012 Baldrige Criteria for Performance Excellence versions with and without changes highlighted

Baldrige Criteria                    Baldrige Health Care Criteria                    Baldrige Education Criteria

See the hundreds of the multiple Criteria requirements that have been deleted from the previous version


Baldrige Excellence Resources

The EFQM, Baldrige, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with quality gurus Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

I made 22 working visits the Middle East since 2007 and it has become a second home for me since first working in Bahrain in 2000. Please enjoy these first two photos from Doha and many other special photos and excellence resources below.

Paul Steel - Qatar 3 Paul Steel - Qtel Qatar - Doha

Photo: Paul Steel shown during Strategy Planning Visit to Qatar Telecom (Qtel) Headquarters in Doha, Qatar

 EFQM and Baldrige Excellence training, seminars, conferences, workshops, presentations, lectures and speeches

2005 Dubai Baldrige EFQM Excellence Seminar

Paul Steel with two corporate Qatar Petroleum (QP) leaders in Dubai at his EFQM and Baldrige Best Practice Processes Workshop

HHi MRM Dubai Business Award Jury HH HE Paul MRM Award Ceremony

2010 MRM Dubai Business Award Jury - HE Sultan bin Saeed Al Mansouri (UAE Minister of the Economy) and Paul Steel after meeting to select winners of the His Highness Mohammed Bin Rashid Al Maktoum Dubai Business Award also shown at award ceremony with His Highness


The Baldrige Management Model

A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


A Total Integrated Excellence System

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.


Did you know? NIST-funded research shows that 86 countries have a National Quality / Business Excellence Award. Click to see how many use the EFQM or the Baldrige Criteria.

Excellence International

 Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

Baldrige Excellence international - work and photo links


Middle East


Latin America









Costa Rica

New Zealand




Puerto Rico




North America


Saudi Arabia




Dubai - United Arab Emirates


South America

United States




Brasil / Brazil




United Kingdom









Paul Steel - Kuwait 2

Paul Steel internal quality award project launch visit to Agility Logistics -- Safat, Kuwait

Bahrain Polytechnic - 2009

Paul Steel shown at EFQM-Baldrige Best Practice Processes Workshop - Bahrain Polytechnic, 2009

Dr May Al Khunaizi-Harry Hertz-Paul Steel

Dr. Harry Hertz (Director of Baldrige Award on right) with the first Baldrige Foreign Examiner from Middle East and Paul Steel at Baldrige Examiner Training

Curt Reimann - Paul Steel

Dr. Curt Reimann (First Director and 'father' of the Baldrige National Quality Award) serves as Overseer to Paul Steel's Saudi Arabian Baldrige site visit team that also included Lori Kirkland and Roy Bauer

Paul Steel with Baldrige Site Visit Team - Saudi Arabia (Western and Saudi national attire)

Paul Steel with Baldrige Site Visit Team in Saudi National Attire - Al Khobar, Saudi Arabia

Paul Steel - Batelco Baldrige Project - Manama, Bahrain

2008 Paul Steel Business Excellence Symposium

'Criteria for Performance Excellence Symposium' for Middle Eastern business leaders with Dr. Curt Reimann, Lori Kirkland and Paul Steel - Al Khobar, Saudi Arabia

  080825 Iran Quality Conference - Paul Steel 2

 Paul Steel speaking at ISQM-APQO 9th Conference of Quality Managers in Tehran, Iran

Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.

Baldrige Integrator

I am pleased to announce my reappointment as Lead Judge/Assessor for the International Asia Pacific Quality Award (IAPQA).  Paul Steel




    Paul Steel Qatar experience and services