Baldrige Excellence International: Latin America - Puerto Rico

Excellence resources for Puerto Rico from the most experienced source

New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria in a format approved by more than 20 national award programs

2012 Baldrige Criteria for Performance Excellence versions with and without changes highlighted

Baldrige Criteria                    Baldrige Health Care Criteria                    Baldrige Education Criteria

See the hundreds of the multiple Criteria requirements that have been deleted from the previous version

Baldrige Excellence Resources

Did you know? NIST-funded research shows that 86 countries have a National Quality / Business Excellence Award. Click to see how many use the Baldrige Criteria.

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with quality gurus Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel


Achieving World-Class Excellence Session - San Juan, Puerto Rico

(Facilitator: Paul Steel)


The Baldrige Management Model

A new and improved approach to the old Baldrige Framework

Total Integrated Baldrige Excellence System

Baldrige Excellence Model

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.

My 29th work visit to South America was very special and I thank Jorge Roman for arranging for the invitation

Chile Calidad Presentation - Paul Steel

Paul Steel presentation at 2010 Chile Calidad "Excellence and Competitiveness" Conference


  • The photo below shows a Latin American client since 1999 using my award application writing software to write their application after receiving Application Development training. One Category Team was able to complete their first draft before the end of the two-day session.

     University Chile - Paul Steel   Univ Chile Lecture - Paul Steel

    Guest lecture on "Excellence and Competitiveness" at University of Chile Business School of Economics (November 2010)

    Santiago Mayor - Baldrige

    Mayor of Santiago endorses Baldrige Criteria for Performance Excellence - he personally uses the Chilean version to manage government


    There is an easier and better way to write a Baldrige application  Integrated Criteria Response Templates 

    Curt Reimann - Paul Steel Dr. Curt Reimann (First Director of the Baldrige National Quality Award) serves as Overseer to Paul Steel's international Baldrige site visit team.

    The Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links and photos below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

    Bahrain Brasil (Brazil) Canada Chile
    Dubai, United Arab Emirates (UAE) India Indonesia Iran
    Italy Japan Kuwait Latin America (Puerto Rico)
    Malaysia Mongolia Nepal Denmark
    New Zealand Philippines Qatar Saudi Arabia
    Singapore Thailand United Kingdom (UK) China

    You can also see a list of over 1,000 organizations using my services at: TQI Sample Services Users List

    Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.

    Baldrige Integrator


    Paul Steel Puerto Rico experience and services