Baldrige Excellence: Malaysia

Baldrige excellence tools and resources for Malaysia from the most experienced source

2011 UiTM Seminar

Having fun at Baldrige UiTM Higher Education Seminar in Shah Alam

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Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone

Baldrige Excellence Resources


2013 Asian Productivity Organization (APO) Quality Awards for Practitioners Workshop with 17 Asian Nations Represented

APO Quality Awards Workshop - Paul Steel

Honored and pleased immensely to serve as APO Technical Expert to this critically important workshop (23-27 September 2013 Bangkok)


It does not get any better than being selected to guide the development of the Asian Productivity Organization's manual to train the Business Excellence Consultants in most Asian nations including members from Japan, Singapore, Malaysia, Philippines, Mongolia, Thailand, Fiji, Taiwan, India, Cambodia, Vietnam, Sri Lanka, and Pakistan.

Asian Business Excellence Consulting Course Design Team 

I am grateful to the Malaysian Government especially the Prime Minister's Planning Group, MPC (Malaysian Productivity Corporation), and private organizations (Telecom Malaysia, UiTM, APHM, and IBN) for sponsoring my enjoyable and memorable work in Malaysia. The honor of working with these organizations and the Prime Minister's Quality Award (based on Baldrige Criteria) Examiners and Judges will always be appreciated by me. I am also deeply appreciative of the support provided by  the APO (Asian Productivity Organization) where I am registered as a productivity and quality technical expert, and by the APQO (Asian Pacific Quality Organization)where I serve as lead judge for the winners of the national awards from all Asian nations. 

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel


 UiTM Qaulity Award - Malaysian Kings - Paul Steel  090720 Blue Mosque - Shah Alam

A special moment: Paul Steel invited by Universiti Teknologi Mara (UiTM) to hold their Malaysian Prime Minister Quality Award in recognition for his contributions with a mural of Malaysian Kings in background - July 2009

Baldrige Training  Thousands more people trained in Self-Assessment than the Baldrige Award Program! - Click to learn more


080221 Baldrige Health Care Seminar - Kuala Lumpur 080225 Baldrige Health Care Seminar

  'Achieving Health Care Excellence' Seminars for Asian health care leaders - Kuala Lumpur, Malaysia - more than 60 hospital CEOs/Directors attended

060605 Malaysian Prime Minister Planning Group - Paul Steel 

Paul Steel with the MAMPU Minister - Malaysian Prime Minister's Planning Group at Strategic Planning and Award Review Sessions - Kuala Lumpur

Baldrige and EFQM excellence training, seminars, conferences, workshops, presentations, lectures and speeches

  060608 Malaysia Prime Minister Assessor Training - Paul Steel  061122 Telecom Malaysia Baldrige Self-Assessment Training  061130 Malaysian Prime Minister Quality Award Judges Training - Paul Steel

 MPC National Assessors Prime Minister's Quality Award Training   Telekom Malaysia Self-Assessment Training Class at TM Multimedia College    Prime Minister's Quality Award Judges Training


The Baldrige Management Model

A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


A Total Integrated Excellence System

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.

090721 KL HC Quality Conference - Paul Steel Chairman 090723 MPC Mohd Razali - Paul Steel 080715 KL HC CONFERENCE Presentation 1

Paul Steel chairing International Health Care Conference in Kuala Lumpur with national health care Quality Leaders from ISQua, ASQua, APHM, Taiwan, Hong Kong, Singapore, Malaysia, Canada, Australia, United States, and India - July 2009

A special 'terima kasih' for Mr. Mohd Razali (MPC Deputy Director in photo on right above) for sponsoring me with MPC, MAMPU, and others since we met during my first visit to Malaysia.


Baldrige International

 Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

Baldrige Excellence international - work and photo links


Middle East


Latin America









Costa Rica

New Zealand




Puerto Rico







Saudi Arabia




Dubai - United Arab Emirates


South America





Brasil / Brazil

North America



United Kingdom





United States



  • I am pleased to announce my reappointment as Lead Judge/Assessor for the International Asia Pacific Quality Award (IAPQA). In this role I review applications from the winners of several Asian national quality awards.  Paul Steel

    Paul Steel Malaysian Experience and Services