Baldrige: Malaysia

Baldrige excellence tools and resources for Malaysia from the most experienced source

I am grateful to the Malaysian Government especially the Prime Minister's Planning Group, MPC (Malaysian Productivity Corporation), and private organizations (Telecom Malaysia, UiTM, APHM, and IBN) for sponsoring my enjoyable and memorable work in Malaysia. The honor of working with these organizations and the Prime Minister's Quality Award (based on Baldrige Criteria) Examiners and Judges will always be appreciated by me. I am also deeply appreciative of the support provided by the APO (Asian Productivity Organization) where I am registered as a productivity and quality technical expert, and by the APQO (Asian Pacific Quality Organization)where I serve as lead judge for the winners of the national awards from all Asian nations.

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

A special moment: Paul Steel invited by Universiti Teknologi Mara (UiTM) to hold their Malaysian Prime Minister Quality Award in recognition for his contributions with a mural of Malaysian Kings in background - July 2009

Mission: Provide excellence tools and services capable of accelerating the overall organizational improvement rate beyond the capabilities of today's continuous improvement and Business Excellence approaches.

Baldrige Excellence Tools

(Available for the Business, Nonprofit - Public Sector, Education and Health Care Criteria in most cases)

Introducing: OrgProfiler. The Organizational Profile (OP) is the basis for all Baldrige assessments. It is a set of "What" questions designed to capture the key attributes of your organization and to guide the assessors by informing them who you are, what you do, and what is important to your success. Everything else in the application needs to be compatible and integrated with it. OrgProfiler ensures that you completely and correctly input the necessary information which automatically integrates to all key topics. Many organizations pay consultants tens of thousands of dollars to help them write their OP. OrgProfiler costs only $95 and there is no consultant who can outperform it.

Click to order OrgProfiler online or call 425 957-1921 to order and have it shipped via email. Visa and MasterCard orders ship immediately upon receipt of payment. Bonus: A Free upgrade to the 2011 - 2012 OrgProfiler is included. For more information, visit: Application Development.

Integrated Criteria Response Templates - ensures correct input for a valid assessment while maintaining total integration - no consultant can do as well - used by dozens of national Baldrige Award recipients - costs less than an hour with a Baldrige consultant - plus for a limited time choose any best practice process model for free

The Baldrige Model - see the Baldrige Framework in terms of its key systems and processes and learn how to use them to achieve breakthrough improvement

Total Integrated Excellence System - achieving unsurpassed excellence is easy and rapid - unless you are paradigm-imprisoned

Baldrige Best Practice Process Models - the proven easy and rapid way to upgrade the capability of all key processes while preserving what already works well

Baldrige Winners' Application Summaries - Read the winners' answers to the Criteria questions - includes contact information

Baldrige Case Studies - over 50 models of how to respond to the Criteria - used to train the Baldrige Examiners

INTEGRATED Baldrige Criteria - the alternative is more difficult to understand and use for some - all versions

1988 Baldrige Criteria - The original Baldrige Criteria that changed how the world assesses excellence - thanks Curt

Scoring Guidelines - 2010 Integrated versions - improvements are highlighted word-for-word: Health Care - Business, Public Sector and Nonprofit

Baldrige Core Values - Business, Health Care, Education, Public Sector and Other Nonprofit - the pillars of excellence and the only integrated versions anywhere

Guide to a Well-Written Baldrige Application - make your first draft your final draft

Site Visit Preparation Guide - avoid the mistakes and ensure everyone is ready and prepared

Internal Award Program Startup and Administration Guide - don't let a good idea become a bad experience

Baldrige Performance Comparison Metrics - Compare your metrics to thousands used by excellent organizations

Baldrige Integrated Glossary - get the same definitions the Examiners use when they assess - totally integrated - green, no paper

Baldrige Store - where excellence is always on sale

Baldrige Training

→ Thousands more people trained in Self-Assessment than the Baldrige Award Program!

Certification, CEUs, and university graduate credit available - Click to learn more; Download Baldrige Self-Assessment Workshop Brochure

2010 Baldrige Criteria

080221 Baldrige Health Care Seminar - Kuala Lumpur 080225 Baldrige Health Care Seminar

'Achieving Health Care Excellence' Seminars for Asian health care leaders - Kuala Lumpur, Malaysia - more than 60 hospital CEOs/Directors attended

Baldrige Excellence Consulting Services

Training:	Most experienced Baldrige trainer - I have trained thousands more people in Self-Assessment than the Baldrige Award Program since 1988 using the same 3-day format and the same materials as Baldrige. CEUs, certification, and graduate university credit offered.
Application Development:	Make your first draft your final draft using my experience, integrated Criteria Response Templates, and Baldrige Best Practice Process Models. Finish in about two weeks and not several months.
Assessment:	Diligence, objectivity, an actionable feedback report, and unsurpassed experience since year one of the Baldrige Award Program. I have assessed more than 20 national Baldrige Criteria-based award winners since 2007 - no one else comes close. Breakthrough: If you use the interview assessment approach, there is no writing and the information captured can be used to generate the final draft of your application saving you months of painful writing.
Site Visit Preparation:	Preparation guidance and simulation (mock site visit) - A Baldrige site visit should be a positive and fun experience for your organization. Knowing in advance what questions they will ask, what documentation they will request, who they will talk to, and where they will go is the key to success.
Going Beyond Baldrige:	Baldrige Award winners only score about 600 out of 1,000 possible points. Scoring significantly above 800 is easier, faster and much less costly than continuously improving to 600 when you implement a Total Baldrige Integrated Excellence System. It is readily adaptable to all types of public sector, healthcare, education, and private sector organizations. Preserve your culture and everything that works in your existing processes. Only change the process steps that are not needed or not capable of delivering excellent performance. See illustration below or call 1 425 444-4386.

060605 Malaysian Prime Minister Planning Group - Paul Steel

Paul Steel with the MAMPU Minister - Malaysian Prime Minister's Planning Group at Strategic Planning and Award Review Sessions - Kuala Lumpur

Baldrige and EFQM excellence training, seminars, conferences, workshops, presentations, lectures and speeches

060608 Malaysia Prime Minister Assessor Training - Paul Steel 061122 Telecom Malaysia Baldrige Self-Assessment Training 061130 Malaysian Prime Minister Quality Award Judges Training - Paul Steel

MPC National Assessors Prime Minister's Quality Award Training Telekom Malaysia Self-Assessment Training Class at TM Multimedia College Prime Minister's Quality Award Judges Training

What big changes are in the new 2011 - 2012 Baldrige Criteria?

Will the Criteria become more 'entrepreneurial' in nature?
Will the number of Results Items in Category 7 be reduced from 6 to 4?
Will all the 'What' questions be relocated to the Organizational Profile? Will the Organizational Profile questions be linked to the Criteria to improve understanding consistency?
Will the Customer Focus and Workforce Focus Categories be rewritten to remove the perceived redundancies?
Will the confusion related to 'work processes' and 'work systems' be effectively addressed?
Do we really need two similar Items in Category 6?
Will a relationship hierarchy be established among the terms: 'data', 'information', and 'knowledge'?
Will we see a 'Manufacturing' version of the Criteria to bring the original loyalists back into the fold?
The 2009 - 2010 Criteria have more words than the original 1988 Criteria and more than double the words when you include the explanatory notes. The highly regarded Singapore Criteria are Baldrige-based but have deleted more than 3,000 words. Maybe it is time to downsize?

Check back soon for the answers? Or, email ToQual@gmail.com now to request the 2011 - 2012 Criteria be sent to you as soon as they become available.

2010 Baldrige Criteria

These are the only truly INTEGRATED versions of the Baldrige Criteria available anywhere New Download BUSINESS-NONPROFIT-PUBLIC SECTOR VERSION or DOWNLOAD Health Care VERSION

The 2010 Business, Public Sector and other Nonprofit Criteria are now in an easier to understand and totally integrated format - Download BUSINESS-NONPROFIT-PUBLIC SECTOR VERSION

The 2010 Health Care Criteria are now in an easier to understand and totally integrated format - DOWNLOAD Health Care VERSION

Want your own free copies of the totally integrated versions of the Baldrige Criteria for Performance Excellence? New DOWNLOAD BUSINESS - NONPROFIT VERSION or DOWNLOAD HC VERSION

The Baldrige Model

The graphic below depicts the Baldrige Model in terms of its key processes and systems.

Total Integrated Baldrige Excellence System

Baldrige Excellence Model

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you or visit with you.

090721 KL HC Quality Conference - Paul Steel Chairman 090723 MPC Mohd Razali - Paul Steel 080715 KL HC CONFERENCE Presentation 1

Paul Steel chairing International Health Care Conference in Kuala Lumpur with national health care Quality Leaders from ISQua, ASQua, APHM, Taiwan, Hong Kong, Singapore, Malaysia, Canada, Australia, United States, and India - July 2009

A special 'terima kasih' for Mr. Mohd Razali (MPC Deputy Director in photo on right above) for sponsoring me with MPC, MAMPU, and others since we met during my first visit to Malaysia.

Baldrige International

Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

Baldrige Excellence international - work and photo links

Asia	Middle East	Europe	Latin America	Australasia
Brunei	Bahrain			Australia
China	Jordan	Belgium	Costa Rica	New Zealand
India	Kuwait	Denmark	Puerto Rico
Indonesia	Qatar	Germany		North America
Japan	Saudi Arabia	Ireland		Canada
Malaysia	Dubai - United Arab Emirates	Italy	South America	United States
Philippines		Netherlands	Brasil / Brazil
Singapore	Eurasia	United Kingdom	Chile	AFRICA
Taiwan	Iran			Nigeria
Thailand				Mauritius

I am pleased to announce my reappointment as Lead Judge/Assessor for the International Asia Pacific Quality Award (IAPQA). In this role I review applications from the winners of several Asian national quality awards. Paul Steel

INTEGRATED CRITERIA	CRITERIA RESPONSE TEMPLATES	BALDRIGE TOOLS & RESOURCES	BALDRIGE INTERNATIONAL
SEMINARS, WORKSHOPS	Paul Steel - longest serving Baldrige Examiner. 2010 Senior Examiner trained. EFQM, and a management systems consultant since 1981. Assessed 22 national award winners since 2007 - more than anyone President, Total Quality Inc (sample of TQI services users) Phone - Seattle +1 425 444 4386; Dubai/Middle East: +971 5042 3744; UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924 Email: ToQual@Gmail.com		TRAINING
CONSULTING			SITE VISIT PREPARATION
ASSESSMENT			EDUCATION FOCUS
GAP ANALYSIS			HEALTH CARE FOCUS
COMPARISON METRICS			CASE STUDIES
APPLICATION DEVELOPMENT			WINNERS' APPLICATIONS
SOFTWARE	INTEGRATED EXCELLENCE SYSTEMS	BEST PRACTICE PROCESS MODELS	BALDRIGE STORE