Excellence: Kuwait

EFQM and Baldrige excellence tools and resources for Kuwait from the most experienced source

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Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone


Has the Baldrige Award gone out of business?

For the first time in the 25 year history of the award, there are no Baldrige business applicants in 2013
and Criteria degradation and impracticality are looking more and more like the primary causes

2013 Baldrige Applicants Summay

To put this in perspective, not one of the 20 million for-profit businesses in the United States applied for the Baldrige Award this year.


Even worse, the number of applicants has declined 73% for Health Care and 80% for Education since 2010

Source: NIST Baldrige Website

2012 Dubai MRM Business Award Events

  2012 Dubai Crown Prince - Paul Steel    2012 MRM Juror Recognition Certificate - Paul Steel    2012 MRM Ceremony - Curt Reimnn - Paul Steel

His Highness Mohammed Bin Rashid Al Maktoum Business Award Recognition (2012 Dubai)

Great news: You can now download an MS Word version of the Baldrige Criteria

New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria in a format approved by more than 20 national award programs

2012 Baldrige Criteria for Performance Excellence versions with and without changes highlighted

Baldrige Criteria                    Baldrige Health Care Criteria                    Baldrige Education Criteria

See the hundreds of the multiple Criteria requirements that have been deleted from the previous version


Baldrige Excellence Resources

The EFQM and Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links and photos below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

 Paul Steel in Kuwait

 Paul Steel internal quality award project launch at Agility Logistics -- Safat, Kuwait

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with quality gurus Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

Special announcements - Photos from 2010 MRM Dubai Business Award where I was privileged to serve on the jury:

HHi MRM Dubai Business Award Jury HH HE Paul MRM Award Ceremony

2010 MRM Dubai Business Award Jury - HE Sultan bin Saeed Al Mansouri (UAE Minister of the Economy) and Paul Steel after meeting to select winners of the His Highness Mohammed Bin Rashid Al Maktoum Dubai Business Award also shown at award ceremony with His Highness


060531 Saudi Health Care Senior Leader Meeting - Paul Steel 070418 Saudi Arabia National Attire - Lori Paul Roy

Paul Steel Assessment and Project Launch Visit and Site Visit National Attire Photo - Al Khobar, Saudi Arabia


Did you know? NIST-funded research shows that 86 countries have a National Quality / Business Excellence Award. Click to see how many use the EFQM or the Baldrige Criteria.

Paul Steel - Qatar 2

Paul Steel Quality Strategy Visit to Qatar Telecom (Qtel) Headquarters - Doha, Qatar

EFQM and Baldrige excellence training, seminars, conferences, workshops, presentations, lectures and speeches


2005 Dubai Baldrige EFQM Excellence Seminar

Paul Steel in Dubai, United Arab Emirates in at his EFQM and Baldrige Best Practice Processes Workshop

   090112 Batelco Logo Mosque - Manama Bahrain

Paul Steel with Batelco Quality Manager during Excellence Project in Bahrain (2000 - 2002)


Total Integrated Baldrige Excellence System


    The Baldrige Management Model

    A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


    A Total Integrated Excellence System

    Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

    The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

    Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.

    Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.

    Baldrige Integrator

    I am pleased to announce my reappointment as Judge/Examiner for the Asia Pacific Quality Organization (APQO). In this role I review applications from the winners of most Asian national quality awards.  Paul Steel

    Paul Steel Kuwait experience and services