Baldrige Excellence International: Japan

International excellence tools and resources for Japan from the most experienced source

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Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone


2013 Asian Productivity Organization (APO) Quality Awards for Practitioners Workshop with 17 Asian Nations Represented

APO Quality Awards Workshop - Paul Steel

Honored and pleased immensely to serve as APO Technical Expert to this critically important workshop (23-27 September 2013 Bangkok)

Has the Baldrige Award Program Gone out of 'Business'?

For the first time in the 25 year history of the award, there are no Baldrige business applicants
and Criteria degradation and impracticality are looking more and more like the primary causes

2013 Baldrige Applicants Summay

The number of applicants has declined 73% for Health Care and 80% for Education since 2010

Click on the graph above for a summary of the current Criteria problems and what needs to be done to correct them


It does not get any better than being selected to guide the development of the Asian Productivity Organization's manual to train the Business Excellence Consultants in most Asian nations including members from Japan, Singapore, Malaysia, Philippines, Mongolia, Thailand, Fiji, Taiwan, India, Cambodia, Vietnam, Sri Lanka, and Pakistan.

Asian Business Excellence Consulting Course Design Team 

Baldrige Excellence Resources


The Baldrige, EFQM, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel


I am deeply indebted to the Asian Productivity Organization (APO) based in Tokyo and especially Mr. Shigeo Takenaka for expanding my access to all Asian nations and the organizations within those countries that are serious about achieving world-class excellence by sponsoring my training, assessment, and consulting services.

  061129 APO Japan - Shigeo Takenaka - Paul Steel  061129 APO Kuala Lumpur Conference Speakers - Paul Steel

Shigeo Takenaka - Asian Productivity Organization (APO) Secretary General and Paul Steel and other speakers at APO Symposium


Baldrige Training

 Thousands more people trained in Self-Assessment than the Baldrige Award Program!

  • The Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

    2010 SQA SPRING Assessment Team

    Serving as the APO Tokyo-sponsored International Assessor on Singapore Quality Award teams in 2008 and 2010 has been very enjoyable and fulfilling (2010 team shown above).


    Baldrige Excellence International

     Enjoy the photos from organizations in some of the more than 300 assignments in 30+ countries that have invited me to contribute to their pursuit of excellence

    Baldrige Excellence international - work and photo links


    Middle East


    Latin America









    Costa Rica

    New Zealand




    Puerto Rico







    Saudi Arabia




    Dubai - United Arab Emirates


    South America





    Brasil / Brazil

    North America



    United Kingdom





    United States





    The Baldrige Management Model

    A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


    A Total Integrated Excellence System

    Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

    Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you or visit with you.

    Check out the 2013 -2014 Criteria Changes  

    I am pleased to announce my re-appointment as lead Judge/Examiner for the Asia Pacific Quality Organization (APQO). In this role I review applications from the winners of most Asian national quality awards.  Paul Steel

    Paul Steel Japan Experience and Services