Excellence - Italy

 EFQM and Baldrige award excellence tools and consulting services for Italy from the most experienced source

MISSION: Accelerating organizational improvement beyond the capabilities of all the Business Excellence approaches combined. Paul Steel

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Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone


I had no idea in 1991 that my first consulting assignment in Italy would eventually lead to hundreds of international consulting visits to more than 35 countries. Italy has always been a special place to work. I have lived in Milan for 18 months of my life. The language, culture and food were exceptional. The project involved assessing, developing, gaining acceptance, and implementing a Total Quality Management System with Fiat / Alfa Romeo and Pirelli. I worked for Dr. Armand Feigenbaum from whom I learned more than when I worked with Dr. Edwards Deming.

1981 Il Duomo Milano Alfa Romeo Logo Gift 1981 Venezia WEB

Il Duomo Cathedral in Milano          -          Alfa Romeo Logo gift          -          and Venezia on a winter day


Baldrige Excellence Resources



Key Baldrige Excellence Tools and Services Links

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with several of the best organizations in these wonderful places has enabled me to contribute but more importantly to learn about how they have achieved world-class excellence. My consulting services share what I have learned from assessing and consulting to hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel


  • The Baldrige Management Model

    A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


    A Total Integrated Excellence System

    Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

    The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

    Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.

    2006 Irene Mia - Italy - Paul Steel

    Dr. Irene Mia (Milan), Senior Economist, Global Competitiveness Network, World Economic Forum with co-presenter Paul Steel

    Baldrige International

     Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

    Baldrige Excellence international - work and photo links


    Middle East


    Latin America









    Costa Rica

    New Zealand




    Puerto Rico






    Saudi Arabia




    Dubai - United Arab Emirates


    South America





    Brasil / Brazil

    North America



    United Kingdom





    United States



  • Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.

    Baldrige Integrator




    Paul Steel Italian Experience and Services