Excellence resources for Iran from the most experienced source
Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.
His Highness Mohammed Bin Rashid Al Maktoum Business
Award Recognition (2012 Dubai)
His Highness Mohammed Bin Rashid Al Maktoum Business Award Recognition (2012 Dubai)
Great news: You can now download an MS Word version of the Baldrige Criteria
Firstly, I want to express deep appreciation to Dr. Hesam AREF KASHFI who invited me to speak at the ISQM APQO Conference in Tehran and who gave me a very warm welcome and provided generous hospitality throughout my first visit to Iran. I am also grateful to Dr. Mahmoud Ghanizadeh of NIPC (National Iran Productivity Centre) who has supported me since 2006 and who made my work with the Ministry of Health, Saipa Automotive Group, and the the Iran Productivity Association (IPA) possible.
I believe my value to organizations that are serious about being the best they can be is due to the effective sharing of what I have learned from assessing several of the world's best organizations and from working with Dr. Edwards Deming, Dr. Armand Feigenbaum, and personal relationships with Dr. Joseph Juran and Dr. James Harrington.
Paul Steel - at Azadi Monument - Tehran, Iran
Paul Steel - Iran Ministry of Health Organizational Excellence Seminar (Total Integrated Health Care Management System) - Tehran - October 2009
Paul Steel - shown during Health Care Excellence Assessments visits to Shariati, Taleghani, and Hasheminejad hospitals in Tehran, Iran - October 2009
Paul Steel - Roadmap to Excellence Seminar - Saipa Automotive Group - Tehran, Iran - October 2009
Scenes from ISQM-APQO 9th Conference of Quality Managers in Tehran, Iran (August 2008)
Dr. Mahmood Ghanizadeh, International Affairs Director, APO (Asian Productivity Organization) Liaison Officer, National Iranian Productivity Centre - NIPC (Office of President Ahmadinejad) with Paul Steel in Kuala Lumpur in 2006 (left photo) and in Tehran, in 2009 (right photo).
Historic Photo: Paul Steel with Leader of Iran Supreme Council and International Quality Leaders including China, Australia, India, UK, Belgium, Canada, Finland, Philippines, New Zealand, APQO, and IAQ
The Baldrige Management Model
A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes
A Total Integrated Excellence System
Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.
The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.
Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.
Dr. Curt Reimann (First Director ('Father') of the Baldrige National Quality Award) serves as Overseer to Paul Steel's international Baldrige site visit team in Saudi Arabia.
Paul Steel with Baldrige Site Visit Team, Saudi Arabia
Paul Steel with Baldrige Site Visit Team in Saudi National Attire, Saudi Arabia
Paul Steel Senior Leader assessment findings presentation - Al Khobar, Saudi Arabia
Paul Steel Visit to Qatar Telecom (Qtel) Headquarters in Doha, Qatar
Paul Steel visit to Agility (Formerly PWC) Logistics -- Safat, Kuwait
Photo: Paul Steel Batelco Baldrige Project - Manama, Bahrain
Shigeo Takenaka - Asian Productivity Organization (APO) Secretary General and speaker Paul Steel at APO Symposium
Tata CEOs: 'Global Insight into Business Excellence Practices' Seminar - Mumbai, India - Paul Steel
Serving organizations serious about accelerating their rate of
organizational improvement and cost reduction.
Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.