Baldrige Indonesia

Baldrige excellence tools and resources for Indonesia from the most experienced source

What big changes are in the new 2011 - 2012 Baldrige Criteria?

• Will the Criteria become more 'entrepreneurial' in nature?

• Will the number of Results Items in Category 7 be reduced from 6 to 4?

• Will all the 'What' questions be relocated to the Organizational Profile? Will the Organizational Profile questions be linked to the Criteria to improve understanding consistency?

• Will the Customer Focus and Workforce Focus Categories be rewritten to remove the perceived redundancies?

• Will the confusion related to 'work processes' and 'work systems' be effectively addressed?

• Do we really need two similar Items in Category 6?

• Will a relationship hierarchy be established among the terms: 'data', 'information', and 'knowledge'?

• Will we see a 'Manufacturing' version of the Criteria to bring the original loyalists back into the fold?

• The 2009 - 2010 Criteria have more words than the original 1988 Criteria and more than double the words when you include the explanatory notes. The highly regarded Singapore Criteria are Baldrige-based but have deleted more than 3,000 words. Maybe it is time to downsize?

Check back soon for the answers? Or, email ToQual@gmail.com now to request the 2011 - 2012 Criteria be sent to you as soon as they become available.

I am grateful to the Indonesian Government especially the Ministry of State-Owned Companies (BUMN), Ministry of Manpower (Private and Government (public) agencies), APO (Asian Productivity Organization), the Indonesian Quality Award Foundation (IQA), and private organizations such as PT TELKOM Indonesia for sponsoring my enjoyable and memorable work every year since 2001 throughout the many islands in the wonderful country of Indonesia. The special honor of working with the government, TELKOM and the many national Indonesian Quality Award Examiners will always be greatly appreciated. Paul Steel

Achieving Leadership Excellence to Improve Competitiveness and Sustain and Grow Profitability by Paul Steel at FEB BUMN Conference - Speech congratulations extended by PT TELKOM CEO - Jakarta, Indonesia

The Baldrige, EFQM, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

Baldrige Excellence Tools

(Available for the Business, Nonprofit - Public Sector, Education and Health Care Criteria in most cases)

Introducing: OrgProfiler. The Organizational Profile (OP) is the basis for all Baldrige assessments. It is a set of "What" questions designed to capture the key attributes of your organization and to guide the assessors by informing them who you are, what you do, and what is important to your success. Everything else in the application needs to be compatible and integrated with it. OrgProfiler ensures that you completely and correctly input the necessary information which automatically integrates to all key topics. Many organizations pay consultants tens of thousands of dollars to help them write their OP. OrgProfiler costs only $95 and there is no consultant who can outperform it.

Click to order OrgProfiler online or call 425 957-1921 to order and have it shipped via email. Visa and MasterCard orders ship immediately upon receipt of payment. Bonus: A Free upgrade to the 2011 - 2012 OrgProfiler is included. For more information, visit: Application Development.

Visiting Professor Paul Steel delivering Graduate School and Undergraduate Lectures on Achieving World-Class Excellences and with faculty at Universitas Pelita Harapan - Jakarta, Indonesia

Baldrige Consulting Services

(Available for the Business, Nonprofit - Public Sector, Education and Health Care Criteria in most cases)

→ Make Baldrige application writing easy with the Integrated Criteria Response Templates

Serving organizations serious about achieving and/or sustaining unsurpassed excellence. Paul Steel

Baldrige BAHASA Glossary:   DAFTAR ISTILAH   

Meet Indonesia's NIST Baldrige-Trained Examiners

2009 NIST Baldrige Examiner Training - Dr. Curt Reimann (Father of Baldrige Award) with Pak Winartha

2008 NIST Baldrige Examiner Training - Achwan Effendi (2nd from left), Dr. Curt Reimann (Father of Baldrige Award), Paul Steel (May 2008, Washington, DC). Also shown are Baldrige Foreign Examiners from Singapore, Saudi Arabia and Chile.

2007 NIST Baldrige Examiner Training: Agus Tato, Dr. Harry Hertz, Ricky Siahaan, and Paul Steel (16 May 2007, Washington, DC)

Indonesian Baldrige Training: Make sure your organization receives its Baldrige training from a Senior Baldrige Examiner. Only Senior Examiners receive Team Leader training which changes each year.  I have worked hundreds of days in Indonesia since 2000 and enjoyed every minute.

I am very proud that the people and organizations that I have trained and consulted with have progressed to the highest Baldrige levels in Indonesia because they agree with my focus on process excellence. I also enjoy contributing in any way I can to the national program to increase the use of the Baldrige Criteria (MBCfPE) nationwide. Please contact me if you would like to meet to discuss how your organization can benefit from using the Kriteria Baldrige. As a Malcolm Baldrige Senior Examiner, I enthusiastically welcome the opportunity to contribute my Baldrige Award experience and Indonesian experience to your organization's success. See photos of many of the more than 700 Indonesians I have trained across Indonesia since 2001.Click here to see why you want Paul Steel to conduct your Baldrige Training.