Business Excellence India

Baldrige and Business Excellence tools and resources for India from the most experienced source

Stunning Prolonged Decline of Business Participation in the Baldrige Award

More than 20 million American businesses do not to participate in the Baldrige Award which was created by President Reagan to be a world-class business excellence award to improve America’s competitiveness. In fact, the Baldrige Program data-based graphic below shows “Zero Participation” after strong initial participation.

Baldrige Failure as a Business Excellence Award

Source: NIST Baldrige Website

Criteria flaws and practicality-adverse complexity have long been cited as major reasons for the sharp prolonged decline of business participation.

Now a new and potentially stronger reason for Criteria rejection has emerged. New research comparing the Criteria when they were extremely popular with businesses to today’s Criteria which has a near 100% rejection rate show stark contrasts in relation to how businesses think and how Baldrige thinks.

All American businesses seek to improve their competitiveness. The Baldrige Mission is to improve the competitiveness of American businesses. The graphic above indicates total failure of the Baldrige Award with respect to its Mission.

Top this!

Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone



2013 Asian Productivity Organization (APO) Quality Awards for Practitioners Workshop with 17 Asian Nations Represented

APO Quality Awards Workshop - Paul Steel

Honored and pleased immensely to serve as APO Technical Expert to this critically important workshop (23-27 September 2013 Bangkok)

Has the Baldrige Award gone out of business?

Source: NIST Baldrige Website

It does not get any better than being selected to guide the development of the Asian Productivity Organization's manual to train the Business Excellence Consultants in most Asian nations including members from Japan, Singapore, Malaysia, Philippines, Mongolia, Thailand, Fiji, Taiwan, India, Cambodia, Vietnam, Sri Lanka, and Pakistan.

Asian Business Excellence Consulting Course Design Team 

Baldrige improvement accelerated and made practical with tools and resources from the most experienced source



Criteria made Practical


Baldrige Framework


Core Values


Scoring System


Feedback Reports


All 43
Case Studies

  Baldrige Glossary



Criteria Templates


Winners’ Applications


Guides to Improvement


Metrics - Benchmarks


Best Systems & Processes

  Scoring Guidelines

Core Competencies:


One Stop Services


Training, Workshops


Seminars, Speaking, Presenting


Assessment - Including No Writing Option




Site Visit Preparation

  Application Development

Special Focus:


Baldrige Model




Health Care


Public Sector


Business - Private Sector




Baldrige Store:

All Things Baldrige

Guide to a Well-Written Application

Site Visit Preparation Guide

Guide to Effectively Presenting Results

All Guides Bundle

Best Process Models and Implementation

Information Capture and Organization

Questions or feedback: Email: 
MISSION: Accelerating organizational improvement beyond the capabilities of all Business Excellence approaches combined. Paul


Firstly, I need to thank the people of Tata who first invited me to India in 2002 and to several who have continued to use my services. Special thanks goes to Mr. Jaggu Jaganathan of Tata TCS (in photo below) who provided outstanding hospitality as head of TQMS. One memory that will endure is willingness of Tata to allow 12 of its best TQMS assessors to work with me with Telkom Indonesia.

Tata TQMS Training         Tata Global Insight to Business Excellence Practices - Paul Steel           020202 Mumbai - Paul Steel

Tata TQMS Self-Assessment Training in Pune and Tata CEOs: 'Global Insight into Business Excellence Practices' Seminar - Mumbai



The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

Dr Geeta Bharadwaj - Dr Harry Hertz - Paul Steel 090607 Dr Geeta Bharadwaj - Dr Curt Reimann - Paul Steel

Dr. Geeta Bharadwaj, Executive Director of IMC Ramkrishna Bajaj National Quality Award Trust with Dr. Harry Hertz, Dr. Curt Reimann at 2009 Baldrige Examiner Training

Mission: Provide excellence tools and services capable of accelerating the overall organizational improvement rate beyond the capabilities of today's continuous improvement and Business Excellence approaches.

Baldrige Training

 Thousands more people trained in Self-Assessment than the Baldrige Award Program!

  Make Baldrige application writing easy with: Integrated Criteria Response Templates


2009 Global Indian School Tikka Welcome - Paul Steel 2009 Global Indian School - Senior LEaders - Paul Steel 080731 Thai Acrylic Fibre - Paul Steel

INDIAN ORGANIZATIONS: Global Indian International School where I serve as Centre for Excellence Director and Aditya Birla (Thai Acrylic Fibre)

Sister Flaviano - Paul Steel - Carmel College

Sister Flaviano of Carmel Junior College (Jamshedpur) - World-Class IAPQA Education Winner with Paul Steel IAPQA Lead Assessor

Tata Steel Thailand Project Leaders  Tata Steel Thailand Self Assessment Training

Tata Steel Thailand - Self-Assessment and Application Development Workshop


Ajit Singh Balhotra - Paul Steel

Ajit Singh Balhotra - Deputy Director General India National Productivity Center


The Baldrige Management Model

A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes


A Total Integrated Excellence System

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.

Baldrige International

 Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

Baldrige Excellence international - work and photo links


Middle East


Latin America









Costa Rica

New Zealand




Puerto Rico







Saudi Arabia




Dubai - United Arab Emirates


South America





Brasil / Brazil

North America



United Kingdom





United States





I am pleased to announce my reappointment as Lead Judge/Assessor for the International Asia Pacific Quality Award (IAPQA).  Paul Steel

Indian excellence resources from the most experienced source . . . Paul Steel