Excellence International: Chile

International excellence tools and resources from the most experienced source

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Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.

Fiji FBEA Vodafone

Baldrige Excellence Resources


The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with quality gurus Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel



 My 29th work visit to South America was very special and I thank Jorge Roman for arranging for the invitation

Chile Calidad Presentation - Paul Steel

Paul Steel presentation at 2010 Chile Calidad "Excellence and Competitiveness" Conference


The Baldrige Management Model

A new and better approach to the old Baldrige Framework

Total Integrated Baldrige Excellence System

Baldrige Excellence Model

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.

 University Chile - Paul Steel   Univ Chile Lecture - Paul Steel

Guest lecture on "Excellence and Competitiveness" at University of Chile Business School of Economics (November 2010)

Santiago Mayor - Baldrige

Mayor of Santiago endorses Baldrige Criteria for Performance Excellence - he personally uses the Chilean version to manage government

Jorge Roman and Paul Steel

Jorge Roman shown with Paul Steel at Baldrige Examiner Training in Gaithersburg, MD

Having served as a Baldrige Senior Examiner in three decades, I enthusiastically welcome the opportunity to contribute my Baldrige Award and other quality awards experience to your organization's success as I have done for organizations in many countries throughout the world and on more than 245 international training and consulting assignments including:

Summary of Paul Steel International Consulting Experience




Middle East

Latin and South America


North America

 Consulting Days:







Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.

Baldrige Integrator

I am pleased to announce my reappointment as Lead Judge/Examiner for the Asia Pacific Quality Organization (APQO). In this role I review applications from the winners of most Asian national quality awards.  Paul Steel

Chile excellence resources and tools from the most experienced source . . . Paul Steel