Excellence Resources International: Brasil (Brazil)

International excellence tools and resources from the most experienced source

I have worked in Brasil 28 times and enjoyed every minute. Eu falo Portuguese (mais ou menos).  Minya esposa e uma Paulista. I am very proud that the organizations that I have trained and consulted have progressed to high levels of process and systems excellence in Brasil/Brazil (e.g., Pirelli in Santo Andre, Campinas, Sumare', and Porto Allegre, and also Motores Cummins). I am especially grateful to my good friends Mr. Carlos Pedro Martins - Managing Director of Pirelli Brasil and Mr. Masao Ito - President of the Brazilian Quality Society for several years for their strong support for more than 25 years.

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

 

Dr. Armand Feigenbaum and Paul Steel (Project Leader) at Pirelli - Sao Paulo, Brasil 1982

  Dr. Armand Feigenbaum and Paul Steel with Pirelli Brasil Senior Leaders - Sao Paulo 1982

Paul Steel, Pirelli Total Quality Management System Consulting Project Leader 1982-86 - Sao Paulo, Brasil

The Baldrige Model

The graphic below depicts the Baldrige Model in terms of its key processes and systems. It is an updated version of the same total integrated management system I implemented in Pirelli Brasil and Motores Cummins Brasil.

Total Integrated Baldrige Excellence System

Baldrige Excellence Model

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you or visit with you.

2010 Baldrige Criteria: See the improvements in the only INTEGRATED versions of the Baldrige Criteria available anywhere.

Baldrige Framework - Business Nonprofit The 2010 Business, Public Sector and other Nonprofit Criteria are now easier to understand and totally integrated

Baldrige Health Care Framework The 2010 Health Care Criteria are now easier to understand and totally integrated

 

 

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    The Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links and photos below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

    Excellence Without Borders
    Asia Middle East Europe Latin America Australasia
    China Bahrain Belgium Chile Australia
    India Kuwait Denmark Costa Rica New Zealand
    Indonesia Qatar Germany Puerto Rico  
    Japan Saudi Arabia Ireland   North America
    Malaysia United Arab Emirates Italy South America Canada
    Philippines   Netherlands Brasil / Brazil United States
    Singapore Eurasia United Kingdom    
    Thailand Iran      

    You can also see a list of over 1,000 organizations using my services at: TQI Sample Services Users List

    Curt Reimann - Paul Steel Dr. Curt Reimann (First Director of the Baldrige National Quality Award) serves as Overseer to Paul Steel's international Baldrige site visit team.

    Baldrige Excellence Tools

    The Baldrige resource tools below are offered at no charge and used by thousands of organizations worldwide. Over 50,000 HyperLinks connect you immediately to tools that help your organization excel using the Baldrige Criteria:

    1) Integrated Criteria Response Templates - ensures correct input for a valid assessment while maintaining total integration - no consultant can do as well - used by dozens of national Baldrige Award recipients and several more internationally - costs less than an hour with a Baldrige consultant - Bonus: Choose any best practice process model with your order for free before February 2010.

                                          

    2) Baldrige INTEGRATED GLOSSARY and REFERENCE GUIDE:   INTEGRATED GLOSSARY - puts definitions of all key Baldrige terminology a click away making them easy to understand 

    Having served as a Baldrige Senior Examiner in three decades, I enthusiastically welcome the opportunity to contribute my Baldrige Award and other quality awards experience to your organization's success as I have done for organizations in many countries throughout the world and on more than 245 international training and consulting assignments including:

    Summary of Paul Steel International Consulting Experience

     Region:

    Asia

    Europe

    Middle East

    Latin and South America

    Australasia

    North America

     Consulting Days:

    530+

    320+

    270+

    460+

    335+

    2,040+

    If you are serious about achieving unsurpassed excellence, I would like the opportunity to talk with you.

    INTEGRATED CRITERIA

    CRITERIA RESPONSE TEMPLATES

    BALDRIGE TOOLS & RESOURCES

    BALDRIGE INTERNATIONAL

    SEMINARS, WORKSHOPS

    Paul Steel 2008Paul Steel - longest serving member of the Baldrige Board of Examiners. 2010 Senior Examiner trained, EFQM, and a management systems consultant since 1981. Assessed 22 national award winners since 2007 - more than anyone

    President, Total Quality Inc (sample of TQI services users)
    Phone - Seattle +1 425 444 4386; Dubai/Middle East: +971 5042 3744;

    UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924

    Fax (Seattle/US):    + 1 425 818 4978; Email:   ToQual@Gmail.com

     TRAINING

    CONSULTING

    SITE VISIT PREPARATION

    ASSESSMENT

    EDUCATION FOCUS

    GAP ANALYSIS

    HEALTH CARE FOCUS

    COMPARISON METRICS

    CASE STUDIES

    APPLICATION DEVELOPMENT

    WINNERS' APPLICATIONS

    SOFTWARE

    INTEGRATED EXCELLENCE SYSTEMS

    BEST PRACTICE PROCESS MODELS

    BALDRIGE  STORE

    Breakthrough Baldrige Improvement Resource: Integrated Criteria Response Templates - A Baldrige Consultant's worst nightmare.