2012 Baldrige Health Care Criteria . . . now in two flavors

2012 Baldrige Award Health Care Criteria . . . now easier to use and understand format

New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Health Care Criteria in an enhanced format approved by more than 20 national award programs

2012 Baldrige Health Care Criteria

Baldrige Health Care Criteria

Original Version

2012 Baldrige Health Care Criteria Navigator

P

Preface: Organizational Profile

 

P.1

Organizational Description

 

P.2

Organizational Situation

Category and Items

Point Values

1

Leadership

120

 

1.1

Senior Leadership

  70

 

1.2

Governance and Societal Responsibilities

  50

2

Strategic Planning

85

 

2.1

Strategy Development

  40

 

2.2

Strategy Implementation

  45

3

Customer Focus

85

 

3.1

Voice of the Customer

  45

 

3.2

Customer Engagement

  40

4

Measurement, Analysis, Knowledge Management

90

 

4.1

Measurement, Analysis, and Improvement of Organizational Performance

  45

 

4.2

Management of Information, Knowledge, and Information Technology

  45

5

Workforce Focus

85

 

5.1

Workforce Environment

  40

 

5.2

Workforce Engagement

  45

6

Operations Focus

85

 

6.1

Work Systems

  45

 

6.2

Work Processes

  40

7

Results

450

 

7.1

Health Care and Process Outcomes

120

 

7.2

Customer-Focused Outcomes

  90

 

7.3

Workforce-Focused Outcomes

  80

 

7.4

Leadership and Governance Outcomes

  80

 

7.5

Financial and Market Outcomes

  80

 

 

TOTAL POINTS

1,000

HC Organizational Description HC Organizational Situation HC Senior Leadership HC Governance and Societal Responsibilities HC Strategy Development HC Strategy Implementation HC Voice of the Customer HC Customer Engagement HC Measurement, Analysis and Improvement of Organizational Performance HC Management of Information, Knowledge and Information Technology HC Workforce Environment HC Workforce Engagement HC Work Systems HC Work Processes HC Financial and Market HC Health Care and Process Outcomes HC Customer-Focused Outcomes HC Workforce-Focused Outcomes HC Leadership and Governance Outcomes HC Health Care and Process Outcomes HC Organizational Profile Health Care Criteria Navigator

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April 2012 Global Excellence Conference in Dubai

Dubai Mall  Dubai Burj Arab Beach  Dubai Burj Khalifa  Dubai Desert Safari

Dr. Curt Reimann (Father of the Baldrige Award) will keynote this Global Excellence Conference sponsored by the Dubai Chamber of Commerce. It will held at the resort (shown in second photo) rated best in the world several of the last ten years. Learn more about the agendas and benefits of attending by clicking on the events announcement

 

2012 BALDRIGE SCORING GUIDELINES - with changes highlighted

Baldrige Scoring Guidelines

 

2012 Baldrige Criteria Response Templates . . . dozens of national Baldrige winners and many more international award winners have used this tool

Check out the Web Demo to learn why

Baldrige Criteria Response Template Mini

Upgrade from 'conceptual integration' to 'functional integration' . . . because that is the Baldrige "End Game"

 

The Baldrige Health Care Criteria are built upon the following set of interrelated Core Values and Concepts:

BALDRIGE HEALTH CARE CORE VALUES

Core Values

Baldrige Excellence Resources 

New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Health Care Criteria in an enhanced format approved by more than 20 national award programs

 

Quality Gurus 1

Classic 'Quality Gurus Summit' photo (Click on photo for larger version)

 

Special 20th Anniversary Edition Bundle

Guide to a Well-Written Baldrige Application and Site Visit Preparation Guide

Guide to a Well-Written Application                               Site Visit Preparation Guide

 

2012 Baldrige Award Health Care Criteria