Baldrige Criteria Information Capture and Response Templates

(Business, Public Sector and Other Nonprofit Version - Health Care and Education Versions also available)

The EasyApp 2009-2010 Baldrige Criteria Response Templates guide you and help ensure the complete and correct capture of much of the information needed to answer the Baldrige Criteria questions using integrated response templates. The templates include examples on how to fill them out and they are hyperlinked so that information you enter in one template is automatically accessible by other related templates. The templates extract the right information from your subject matter experts people and help ensure that it is appropriate so they do not waste their time on what they think should go in the application but which may often not be adding value. The penalty is severe for not getting the right information in the application - you won't get a valid assessment and you will have to rewrite the application. EasyApp 2009 Baldrige Criteria Response Templates are available now in Business, Health Care, Public Sector and other Nonprofit, and Education versions.

Note: The DEMO templates listed below are for the 2006 Baldrige Criteria only. Click on the template names and experience the integration.

 Order information for the 2007, 2008 or 2008 Criteria versions are provided at the bottom of this page.

Organizational Profile P.0: Environment, Relationships, and Challenges
Stakeholder Groups
Strategic Challenges
Organizational Values, Mission, Vision and Purpose Table
Organizational Structure
Major Facilities, Equipment, and Technologies
Workforce Demographics
Suppliers, Partners, Collaborators and Related Results
Competitive Environment
Regulatory Environment and Requirements
Key Communities Supported

 

Category 1: Leadership
Leadership-Driven Improvement Chronology
Total Leadership System Model
Leadership Communication Strategy
Governance System
Organization Performance Management Reviews-Participation
Ethics and Governance Monitoring Processes
Stakeholder Council
Societal Responsibility Activities
Community Support Activities
Community Improvement Strategy
 

Category 2: Strategic Planning
Strategic Action Plans
Strategic Objectives
Strategic Planning Participants and Responsibilities
Product, Service, Customer, Market, and Operational Changes
Human Resource Plans Alignment to Strategic Action Plans
Short- and Long-Term Performance Projections
Strategy Development Process Refinement Factors
 

Category 3: Customer Focus
Customer and Market Segments -- Requirements
Customer Relationship Building Approaches
Customer Satisfaction Determination Approaches
Customer Listening and Learning Approaches
Customer Access Approaches
Customer Follow-Up Methods
Customer Contact Service Standards
 

Category 4: Measurement, Analysis, and Knowledge Management
Organizational Performance Review and Alignment Matrix
Knowledge Assets Summary
Comparison and Benchmark Selection Criteria
Knowledge Management Core Values
 

Category 5: Workforce Focus
Employee/Staff Work Contribution Promotion Approaches
Workplace Performance Measures
Employee/Staff Communication Strategy
Training Design, Delivery, Effectiveness Determination Methods
Employee Listening and Learning Approaches
Employee/Staff Well-Being, Satisfaction, and Motivation Assessment Methods
Employee/Staff Support and Satisfaction Factors and Benefits
Job-Career Development - Learning Mechanisms
 

Category 6: Process Management
Value Creation Processes -- Requirements
Support Processes -- Requirements
Process/Performance Inspections, Audits and Tests Summary
Design, Development, and Introduction Coordination Matrix
 

Category 7: Results
Automatic Results Chart Generator Software - meets all Baldrige application requirements

Click here to order a complete set of 'application ready' 2006, 2007, 2008 or 2009-2010 Baldrige Criteria Response Templates in MS Word

Contact me directly for more information on how I can serve your organizationTotal Quality Logo WEB

Paul Steel 2008Paul Steel - original 1988 NIST Baldrige National Quality Award Examiner, longest serving active member of NIST Board of Examiners. 2009 NIST Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981. Paul has assessed 18 Baldrige and other national and international excellence award winners since 2007 - far more than anyone else.

President, Total Quality Inc (see sample of TQI services users worldwide)
1432 187th Avenue NE, Bellevue, WA 98008 USA
Phone/SMS (Seattle/Americas):  +1 425 444 4386

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Phone/SMS (Singapore/Asia): +65 9892 2441; Phone/SMS (Kuala Lumpur/Asia): +6012 6368 924

Fax (Seattle/US):    + 1 425 818 4978; Email:   ToQual@Gmail.com

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