2012 Baldrige Criteria

2012 Baldrige Award Criteria . . now in more understandable and practical Word versions

New: You can now download special MS Word versions of the 2012 Baldrige Criteria at the B21 Home Page

 

2012 Baldrige Criteria for Performance Excellence versions with and without changes highlighted

Baldrige Criteria                    Baldrige Health Care Criteria                    Baldrige Education Criteria

See the hundreds of the multiple Criteria requirements that have been deleted from the previous version

2012 Baldrige Criteria Navigator

Click on the Criteria Navigator below to see all the new additions and deletions - here and only here

 

P

Preface: Organizational Profile

 

P.1

Organizational Description

 

P.2

Organizational Situation

Category and Items

Point Values

1

Leadership

120

 

1.1

Senior Leadership

  70

 

1.2

Governance and Societal Responsibilities

  50

2

Strategic Planning

85

 

2.1

Strategy Development

  40

 

2.2

Strategy Implementation

  45

3

Customer Focus

85

 

3.1

Voice of the Customer

  45

 

3.2

Customer Engagement

  40

4

Measurement, Analysis, and Knowledge Management

90

 

4.1

Measurement, Analysis, and Improvement of Organizational Performance

  45

 

4.2

Management of Information, Knowledge, and Information Technology

  45

5

Workforce Focus

85

 

5.1

Workforce Environment

  40

 

5.2

Workforce Engagement

  45

6

Operations Focus

85

 

6.1

Work Systems

  45

 

6.2

Work Processes

  40

7

Results

450

 

7.1

Product and Process Outcomes

120

 

7.2

Customer-Focused Outcomes

  90

 

7.3

Workforce-Focused Outcomes

  80

 

7.4

Leadership and Governance Outcomes

  80

 

7.5

Financial and Market Outcomes

  80

 

 

TOTAL POINTS

1,000

 

2012 Baldrige Health Care Criteria Navigator

Organizational Description Organizational Situation Senior Leadership Governance and Societal Responsibilities Strategy Development Strategy Implementation Voice of the Customer Customer Engagement Measurement, Analysis and Improvement of Organizational Performance Management of Information, Knowledge and Information Technology Workforce Environment Workforce Engagement Work Systems Work Processes Financial and Market Outcomes Health Care and Process Outcomes Customer-Focused Outcomes Workforce-Focused Outcomes Leadership and Governance Outcomes Health Care and Process Outcomes Organizational Profile Health Care Criteria Navigator

2012 Baldrige Education Criteria Navigator

Organizational Profile Organizational Description Organizational Situation Leadership Senior Leadership Governance and Societal Responsibilities Strategic Planning Strategy Development Strategy Implementation Customer Focus Voice of the Customer Customer Engagement Measurement, Analysis and Knowledge Management Measurement, Analysis and Improvement of Organizational Performance Management of Information, Knowledge and Information Technology Workforce Focus Workforce Environment Workforce Engagement Operations Focus Work Systems Work Processes Results Student Learning and Process Outcomes Customer-Focused Workforce-Focused Outcomes Leadership and Governance Outcomes Budgetary, Financial and Market Outcomes Education Criteria Navigator

Thank you for using and hopefully sharing the only truly integrated versions of the Baldrige Criteria. Paul Steel

2012 BALDRIGE SCORING GUIDELINES - with changes highlighted

Baldrige Scoring Guidelines

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Baldrige Excellence Resources

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24-25 April 2012 Global Excellence Conference in Dubai

Dubai Mall  Dubai Burj Arab Beach  Dubai Burj Khalifa  Dubai Desert Safari

Dr. Curt Reimann ('Father' of the Baldrige Award) will keynote this Global Excellence Conference sponsored by the Dubai Chamber of Commerce. It will held at the resort (shown in second photo) rated best in the world several of the last ten years. Learn more about the agendas and benefits of attending by clicking here on the events announcement

 

Baldrige Guides: Special 20th Anniversary Edition Bundle

Guide to a Well-Written Baldrige Application and Site Visit Preparation Guide

Guide to a Well-Written Application                                                Site Visit Preparation Guide

Did you ever wonder how the 1988 Original Malcolm Baldrige Criteria compares to the current version?

 1988 Baldrige Criteria

MISSION: Accelerating organizational improvement beyond the capabilities of Business Excellence approaches. Paul Steel

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2012 Baldrige Award Criteria