2012 Baldrige Criteria

2012 Baldrige Award Criteria . . now in more understandable and practical Word versions

See the hundreds of the multiple Criteria requirements that have been deleted from the previous version

Click on the Criteria Navigator below to see all the new additions and deletions - here and only here

P	Preface: Organizational Profile
	P.1	Organizational Description
	P.2	Organizational Situation
Category and Items			Point Values
1	Leadership		120
	1.1	Senior Leadership	70
	1.2	Governance and Societal Responsibilities	50
2	Strategic Planning		85
	2.1	Strategy Development	40
	2.2	Strategy Implementation	45
3	Customer Focus		85
	3.1	Voice of the Customer	45
	3.2	Customer Engagement	40
4	Measurement, Analysis, and Knowledge Management		90
	4.1	Measurement, Analysis, and Improvement of Organizational Performance	45
	4.2	Management of Information, Knowledge, and Information Technology	45
5	Workforce Focus		85
	5.1	Workforce Environment	40
	5.2	Workforce Engagement	45
6	Operations Focus		85
	6.1	Work Systems	45
	6.2	Work Processes	40
7	Results		450
	7.1	Product and Process Outcomes	120
	7.2	Customer-Focused Outcomes	90
	7.3	Workforce-Focused Outcomes	80
	7.4	Leadership and Governance Outcomes	80
	7.5	Financial and Market Outcomes	80
		TOTAL POINTS	1,000

Thank you for using and hopefully sharing the only truly integrated versions of the Baldrige Criteria. Paul Steel

2012 BALDRIGE SCORING GUIDELINES - with changes highlighted

Baldrige Scoring Guidelines

Classic 'Quality Gurus Summit' photo (Click on photo for larger version)

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24-25 April 2012 Global Excellence Conference in Dubai

Dr. Curt Reimann ('Father' of the Baldrige Award) will keynote this Global Excellence Conference sponsored by the Dubai Chamber of Commerce. It will held at the resort (shown in second photo) rated best in the world several of the last ten years. Learn more about the agendas and benefits of attending by clicking here on the events announcement

Baldrige Guides: Special 20th Anniversary Edition Bundle

Guide to a Well-Written Baldrige Application and Site Visit Preparation Guide

2012 Baldrige Criteria Response Templates . . . making Baldrige practical

Did you ever wonder how the 1988 Original Malcolm Baldrige Criteria compares to the current version?

MISSION: Accelerating organizational improvement beyond the capabilities of Business Excellence approaches. Paul Steel

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