Baldrige Application Development

The experience in playing a major role with Baldrige Award, European Quality Award (EFQM) or equivalent national quality award winners most years since 1988 has taught me several lessons regarding what not to do when writing a Baldrige application.

Typical problems encountered include:

These errors add cost and detract from the validity of your assessment.

One of the first steps you can take is to review my 2008 Guide to a Well-Written Baldrige Application - click here to order.

Next, use our Baldrige Application Information Capture and Criteria Response Templates to capture and organize application information. The website versions are free and battle tested for 15 years.

Another option that addresses all aspects of writing an application is our EasyApp software which has been proven effective by several recent Baldrige winners. The photos below show an organizations using EasyApp Application Development Software to write their application after receiving Application Development training. One Category Team was able to complete their first draft before the end of the two-day session.

2008 App Devel Session Thailand Baldrige Application Development Session using EasyApp - 2008 - Manufacturing Organization (Thailand)

Baldrige Application Development Session using EasyApp - 2007 Nonprofit Organization (United States)

Baldrige Application Development using EasyApp - 2007 Health Care Organization (Saudi Arabia)

Baldrige Application Development using EasyApp - 2006 Service Organization (Puerto Rico)

 

EasyApp has been used totally or in part by 26 Baldrige winners and several international winners since 1993.

In the Baldrige spirit, the development of an assessment document (application for those pursuing the award) should have the best cycle time to completion, the lowest total cost, and provide the "how" that enables you to achieve world-class excellence for each major improvement opportunity identified. This is why EasyApp was developed. It eliminates more than 90% of the writing and ensures complete and accurate responsiveness to the Criteria. It also automatically produces fully integrated text, tables, process diagrams and results charts. Whether you are using the Education, Health Care, or Business Criteria . . . don't even think of writing an application without it.

Too many organizations train, plan, prepare and use some of their best people to generate their first application draft only to receive assessment feedback that includes a lot of "it is not clear . . ." and ". . . does not address the Criteria" type feedback comments. Their reward is to have to do it all over again and again. What's worse is that many lose sight of their original goal of improving their organization and default to one solely focusing on improving their document writing. In the end, they don't get the application as good as they wanted. The reason for their failure is fundamental . . . they are using an inferior and resource intensive process. EasyApp delivers your final application document draft on the first pass . . . including fully integrated and cross-referenced text, tables, process diagrams and results charts. Depending on how aggressive your organization chooses to be, it can all be done in a short as 10 work days. When asked if we could make this claim, the project leader from one of the telecommunication winners (that used our software exclusively) responded with "Spot on!"

Contact me directly for more information on how I can serve your organization.

Paul Steel 2008Paul Steel - original 1988 NIST Baldrige National Quality Award Examiner, longest serving active member of NIST Board of Examiners. 2008 NIST Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981.

President, Total Quality Inc (see sample of TQI services users worldwide)
1432 187th Avenue NE, Bellevue, WA 98008 USA
Phone/SMS (Seattle/Americas):  +1 425 444 4386

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New 2009 Criteria: Many new changes have been made. See the more than one thousand words that have changed highlighted word-by-word. Click to order your free versions of the newly revised 2009 Baldrige Criteria for Performance Excellence - you will receive all 2009 ACTIONABLE Criteria versions.