Baldrige Education Glossary: Student - Customer

Student - Customer

The term “student/customer” refers to actual and potential users of your organization’s services or programs. Students are the primary customers of education organizations. Other customers could include students’ families, the community, employers, education providers, and Departments of Education. The Criteria address students/customers broadly, referencing current and future students/customers, as well as the students/customers of your competitors and other organizations providing similar educational programs and services services or programs.

Patient-focused excellence is a Baldrige Core Value embedded in the beliefs and behaviors of high-performance organizations. Student - customer focus impacts and should integrate an organization’s strategic directions, its work systems and work processes, and its organizational performance results.

See the definition of “stakeholders” for the relationship between students/customers and others who might be affected by your organization’s services or programs.

Note: Blue words above are hyperlinks to other Glossary terms.

 

Return to: BALDRIGE EDUCATION GLOSSARY

Thank you for using the only truly integrated Baldrige Education Glossary available anywhere.  Paul Steel

Baldrige Excellence Resources

Great news: You can now download an MS Word version of the Baldrige Criteria

  Special limited time offer: Get OrgProfiler for free: OrgProfiler for free

2012 Baldrige Criteria Response Templates . . . accelerating excellence

Live, interactive and free Web Demo

Please call 1 425 633 2960 or email ToQual@gmail.com  to set up a no charge live Web Demo. This session is interactive. So, you and your colleagues can ask questions and 'test drive' the templates. If you have 5 minutes, there is no better way to see what you are getting.

Baldrige Criteria Response Template Mini

New for 2012: Thanks to user feedback, the Criteria Response Templates are now linked directly to the areas of the Criteria they address

 Quality Gurus 1

Classic 'Quality Gurus Summit' photo (Click on photo for larger version)