Baldrige Education Glossary: Student - Customer

Student - Customer

The term “student/customer” refers to actual and potential users of your organization’s services or programs. Students are the primary customers of education organizations. Other customers could include students’ families, the community, employers, education providers, and Departments of Education. The Criteria address students/customers broadly, referencing current and future students/customers, as well as the students/customers of your competitors and other organizations providing similar educational programs and services services or programs.

Patient-focused excellence is a Baldrige Core Value embedded in the beliefs and behaviors of high-performance organizations. Student - customer focus impacts and should integrate an organization’s strategic directions, its work systems and work processes, and its organizational performance results.

See the definition of “stakeholders” for the relationship between students/customers and others who might be affected by your organization’s services or programs.

Note: Blue words above are hyperlinks to other Glossary terms.



Thank you for using the only truly integrated Baldrige Education Glossary available anywhere.  Paul Steel

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