Workforce Engagement

Workforce Engagement - Baldrige Glossary Definition

(Baldrige Glossary for Business, Government including Military and other Nonprofit)

The term 'Workforce Engagement' was first introduced in the Baldrige Glossary in 2007.

Workforce Engagement

The term workforce engagement refers to the extent of workforce commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization. Organizations with high levels of workforce engagement are often characterized by high-performing work environments in which people are motivated to do their utmost for the benefit of their customers and for the success of the organization.

In general, members of the workforce feel engaged when they find personal meaning and motivation in their work and when they receive positive interpersonal and workplace support. An engaged workforce benefits from trusting relationships, a safe and cooperative environment, good communication and information flow, empowerment, and performance accountability. Key factors contributing to engagement include training and career development, effective recognition and reward systems, equal opportunity and fair treatment, and family friendliness.  

Note: The term workforce engagement was added to the Baldrige Glossary for 2007.

Note: Blue words above are hyperlinks to other Integrated Glossary terms.

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Baldrige Glossary - Workforce Engagement