Work Processes
Work Processes - Baldrige Glossary Definition
(Baldrige Glossary for Business, Government (Public Sector) and other Nonprofit
The term 'Work Processes' was first introduced in the Baldrige Glossary in 2009.
Work Processes The term “work processes” refers to your most important internal value creation processes. They might include product design and delivery, customer support, supply chain management, business, and support processes. They are the processes that involve the majority of your organization’s workforce and produce customer, stakeholder, and stockholder value. Your key work processes frequently relate to your core competencies, to the factors that determine your success relative to competitors and to the factors considered important for business growth by your senior leaders. |
Note: Blue words above are hyperlinks to other Integrated Glossary terms.
Process
The term “process”
refers to linked activities with the
purpose
of producing a product (or service) for a
customer
(user) within or outside the organization. Generally,
processes involve combinations
of people, machines, tools, techniques, materials, and improvements
in a defined series of steps or actions.
Processes rarely operate in isolation and must be considered
in relation to other processes
that impact them. In some situations,
processes might require adherence to a specific sequence
of steps, with documentation (sometimes formal) of procedures and
requirements, including well-defined
measurement
and control steps.
In many service situations, particularly when
customers
are directly involved in the service,
process is used in a more general way (i.e., to spell
out what must be done, possibly including a preferred or expected
sequence). If a sequence is critical, the service needs to include
information to help
customers
understand and follow the sequence. Such service
processes also require guidance
to the providers of those services on handling contingencies related
to the possible actions or behaviors of those served.
In
knowledge
work, such as strategic planning, research, development, and
analysis,
process does not necessarily
imply formal sequences of steps. Rather,
process implies general understandings regarding
competent
performance,
such as timing, options to be included, evaluation, and reporting.
Sequences might arise as part of these understandings. In the Baldrige Scoring System, your process achievement level is assessed. This achievement level is based on four factors that can be evaluated for each of an organization’s key processes: Approach, Deployment, Learning, and Integration. For further description, see the Scoring System. |
Trending: 2013 Criteria Changes including Additions, Deletions and Flaws Summary
Return to: Baldrige Glossary
Thank you for using the only truly integrated Baldrige Glossary available anywhere. Paul
Baldrige has been increasingly unsuccessful in engaging business applicants and ineffective marketing is not the reason
See: "Fix the Criteria and they will come"
Click the graphic above to see a list of the current issues and proposed improvement actions
In contrast, the Singapore and several other major national award programs based on the Baldrige Criteria have successful in sustaining engagement of their business applicants.
New: You can now download special MS Word versions of the Baldrige Criteria in a format approved by more than 20 national award programs
Dr. Curt Reimann (Father of the Baldrige Award) will keynote this Global Excellence Conference sponsored by the Dubai Chamber of Commerce. It will held at the resort (shown in second photo) rated best in the world several of the last ten years. Learn more about the agendas and benefits of attending by clicking on the events announcement
Latest Baldrige Criteria Response Templates . . . accelerating excellence
Live, interactive and free Web Demo via "join.me" available
Please call 1 425 444 4386 or email ToQual@gmail.com to set up a no charge live Web Demo. This session is interactive. So, you and your colleagues can ask questions and 'test drive' the templates. If you have 5 minutes, there is no better way to see what you are getting.
New: Thanks to user feedback, the Criteria Response Templates are now linked directly to the areas of the Criteria they address
Classic 'Quality Gurus Summit' photo (Click on photo for larger version)