Measures and Indicators

Measures and Indicators - Baldrige Glossary Definition

(Baldrige Glossary for Business, Government (Public Sector) and other Nonprofit

The term 'Measures and Indicators' was first introduced in the Baldrige Glossary in 1996.

Measures and Indicators

The term “measures and indicators” refers to numerical information that quantifies input, output, and performance dimensions of processes, products, programs, projects, services, and the overall organization (outcomes). Measures and indicators might be simple (derived from one measurement) or composite.

The Criteria do not make a distinction between measures and indicators. However, some users of these terms prefer “indicator” (1) when the measurement relates to performance but is not a direct measure of such performance (e.g., the number of complaints is an indicator of dissatisfaction but not a direct measure of it) and (2) when the measurement is a predictor (“leading indicator”) of some more significant performance (e.g., increased customer satisfaction might be a leading indicator of market share gain).

Note: Blue words above are hyperlinks to other Integrated Glossary terms.

Return to: Baldrige Glossary

Thank you for using the only truly integrated Baldrige Glossary available anywhere.  Paul Steel

 

New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria in a format approved by more than 20 national award programs

Baldrige Excellence Resources

 

Baldrige Glossary - Measures and Indicators