High-Performance Work
High Performance Work - Baldrige Glossary Definition
(Baldrige Glossary for Business, Government (Public Sector) and other Nonprofit
The term 'High-Performance Work' was first introduced in the Baldrige Glossary in 1996.
High Performance Work
The term “high-performance
work” refers to
work
processes
used to
systematically pursue ever-higher
levels
of overall organizational and individual
performance,
including quality,
productivity,
innovation
rate, and
cycle time
performance.
High-performance work results in
improved service for
customers
and other
stakeholders. Approaches to high-performance work vary in form, function, and incentive systems. High-performance work focuses on workforce engagement. It frequently includes cooperation between management and the workforce, which may involve workforce bargaining units; cooperation among work units, often involving teams; the empowerment; of your people, including self-directed responsibility; and input to planning. It also may include individual and organizational skill building and learning; learning from other organizations; flexibility in job design and work assignments; a flattened organizational structure, where decision making is decentralized and decisions are made closest to the “front line”; and effective use of performance measures, including comparisons. Many high-performance organizations use monetary and nonmonetary incentives based on factors such as organizational performance, team and individual contributions, and skill building. Also, high-performance work usually seeks to align the organization’s structure, core competencies, work, jobs, workforce development, and incentives. |
Note: Blue words above are hyperlinks to other Integrated Glossary terms.
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