Diversity - Baldrige Glossary Definition

(Baldrige Glossary for Business, Government (Public Sector) and other Nonprofit

The term 'Diversity' was first introduced in the Baldrige Glossary in 2005.


The term diversity refers to valuing and benefiting from personal differences. These differences address many variables, including race, religion, color, gender, national origin, disability, sexual orientation, age and generational preferences, education, geographic origin, and skill characteristics, as well as differences in ideas, thinking, academic disciplines, and perspectives.

The Baldrige Criteria refer to the diversity of your workforce hiring and customer communities. Capitalizing on both provides enhanced opportunities for high performance customer, workforce, and community satisfaction; and customer [engagement], and workforce engagement.

Note: Blue words above are hyperlinks to other Integrated Glossary terms.

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Baldrige Glossary - Diversity