Malcolm Baldrige National Quality Award Recognition - Paul Steel
My Baldrige experience began as a member of the first Baldrige Board of Examiners in 1988 and continues today. I recently enjoyed the opportunity to repay in part my friend Dr. Curt Reimann who served as the founding Director ('Father') of the Baldrige Award for the invaluable confidence, support, and encouragement he continues to give me by inviting him to join me on a special high-profile Baldrige project in the Middle East as shown in this photo:
Dr. Curt Reimann First Baldrige Quality Award Director with Paul Steel, Lori Kirkland and Roy Bauer
I first met Dr. Curt Reimann when I participated as a member of the first Baldrige Board of Examiners in 1988. This 1988 photo shows our class on the doorsteps of the main entrance to NIST:
1988 Original Baldrige Board of Examiners with Dr. Curt Reimann and Paul Steel
A very special and pivotal moment in my career occurred in 1988 when I received my first Baldrige Examiner Certificate from Dr. Curt Reimann. My life as a consultant would never be the same:
1988 Baldrige Examiner Training: Dr. Curt Reimann, Baldrige Award Program Director and Paul Steel
One of the perks related to being an original 1988 Board of Examiners member was the invitation from President Ronald Reagan to join him at the White House for the award ceremony. Other perks included sitting next to Dr. Joseph Juran on the bus taking us to the White House and having Phillip Crosby come up to me to make small talk while waiting inside the White House for the festivities to begin. Dr. Armand Feigenbaum and Dr. W. Edwards Deming were there too but I had already worked with them for seven years by that time.
1988 White House invitation from President Ronald Reagan to Paul Steel to attend first Baldrige Award Ceremony
The Baldrige Board of Examiners did not have many members in the early years. One advantage of this was that the Secretary of Commerce had time for individual photographs. In the case of Commerce Secretary Verity, he took the time to write a personal note on the photo with him before sending it to you. Click to enlarge the photograph and read his note:
1988 C. William Verity Jr., US Secretary of Commerce recognizing Paul Steel
1989 Robert Mosbacher, US Secretary of Commerce recognizing Paul Steel
It was not just the Secretary of Commerce who honored you individually in the early days but also top corporate executives. In 1988 and 1989, Robert Galvin of Motorola sent me a appreciation note:
1989 Robert W. Galvin, Motorola Chairman of the Board, letter of appreciation to Paul Steel for serving in the role as a Senior Examiner
I first became a Baldrige Senior Examiner in 1989. This photo shows Dr. Curt Reimann presenting me with my 1991 Senior Examiner Certificate:
1991 Baldrige Examiner Training: Dr. Curt Reimann, Baldrige Award Program Director and Paul Steel
Serving as a Baldrige Examiner is all about volunteering your time to contribute to improvement in the competitiveness of your nation, state, region, or locality. It would have been easy to not serve as a founding member of the Washington State Quality Award (WSQA), because of the tremendous success I was enjoying internationally due to my national role, but I couldn't resist. I served as a Judge, Examiner trainer, and member of the Board of Directors for several years. However, the recognition I am most proud of was being selected by my WSQA colleagues as Volunteer of the Year in 1997.
1997 Washington State Quality Award (WSQA) Volunteer of the Year Award - Paul Steel
In the late nineties, the Baldrige Alumni Examiner Program was established. I was invited to participate in the pilot program and in 1998 I was welcomed by Dr. Harry Hertz when I arrived at NIST. Dr. Hertz has continued to show his appreciation for my Examiner services and makes me feel valued in many ways as he does for all Examiners:
1998
2007
2008 Dr. Harry Hertz, Baldrige Quality Award Program Director and
Paul Steel
2010 Schedule: Baldrige and EFQM excellence training, seminars, conferences, workshops, presentations, lectures and speeches
Note: Most sessions include our Total Integrated Management System Best Process Models and training in how to use them to upgrade and integrate your processes and systems
Vietnam - Vietnam National Quality Award Assessors Training - sponsored by VNQA - Hanoi and Nha Trang City
Mauritius - National Quality Convention Keynote Speaker - Sponsored by Mauritius Standards Bureau - Moka, Mauritius
Brunei - Public Sector Self-Assessment Training - sponsored by Prime Minister's Office
Abu Dhabi, UAE - sponsored by Abu Dhabi University Institute for Executive Development - Paul Steel, Faculty Director - (BROCHURE)
Mumbai India - National Quality Award Assessors Training - Mumbai, India
Kathmandu, Nepal - How Continuous Improvement and Business Excellence Limit Organizational Improvement Rates - Asian Pacific Quality Organization - September
Jeddah, Saudi Arabia - Achieving World Class Educational Excellence Using the EFQM and Baldrige Best Practices Workshop - sponsor: King Abdulaziz University
Taipei, Taiwan - Achieving World Class Health Care Excellence Using the Baldrige Health Care Criteria - sponsored by Landis Institute
Ocean Shores, US - Baldrige Self-Assessment Training - Oceanfront at the base of the Olympic National Park - sponsored by Total Quality, Inc.
Dubai UAE - Organizational Excellence Seminars - in affiliation with Dubai School of Government
Nigeria - Public Sector Excellence Achievement Training for Government Ministers - sponsored by Nigerian Government
Bahrain - Baldrige for Education Public Seminar - sponsored by Bahrain Quality Assurance Authority for Education and Training
Singapore - Organizational Excellence Seminars - sponsored by Singapore Academy of Principals
Tehran, Iran - Roadmap to Productivity Excellence - sponsored by Iran Productivity Association (IPA)
Kuala Lumpur, Malaysia - International Center of Educational Excellence Launch - sponsored by Global Indian International School
Jamshedpur, India - Achieving Educational Excellence - sponsored by Jamshedpur Region Educators
Sample Seminar Brochure: Baldrige Self-Assessment Workshop - Health Care Excellence Seminar - Education Excellence Seminar - Business Excellence Seminar - Public Sector Excellence Seminar - Systems Management Seminar
Don't settle for only certification CEUs when you can also receive graduate credit towards a university degree from my Baldrige training.
Popular topics include:
Achieving World-Class Excellence in Business / Education / Health Care / Public Sector Seminars - Brochures: Health Care Excellence - Education Excellence - Business Excellence - Public Sector Excellence
Baldrige Self-Assessment Training - Sample Brochure: Baldrige Self-Assessment Workshop
Baldrige Application Development Training
How Continuous Improvement and Business Excellence Limit Organizational Improvement Rates - the real impact of Six Sigma, ISO, LEAN, Reengineering, and PDCA -
Total Integrated Excellence System Development and Implementation Workshop (Systems Management) - Practical, 'Hands On' workshop that involves participants applying actual best practice process models to improve existing processes. Participants receive a total integrated system of Best Practice Processes for all key Baldrige / EFQM model processes and are trained in using them.
→ What is a Baldrige consultant's worst nightmare? Answer: Integrated Criteria Response Templates
Serving organizations serious about achieving or sustaining unsurpassed excellence. Paul Steel
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President,
Total Quality
Inc
(sample
of TQI
services users) UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924 Fax (Seattle/US): + 1 425 818 4978; Email: ToQual@Gmail.com |
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