Opportunities for Improvement - OFIs (Comments)

The term "opportunities for improvement (OFIs)" refers to written assessment statements (comments) included in Baldrige assessment reports (e.g., individual-, consensus-, and site visit-level reports and Applicant Feedback reports) that describe [Criteria] requirements that are not addressed (i.e., gaps) or that could be more effectively addressed through process or illustrated through results.

Other types of comments:

• Strengths - describe the extent to which the applicant has met or exceeded the Criteria requirements.

See also: Comment Writing Guidelines