Baldrige Glossary: How

(Blue words below link to definitions, detailed descriptions, examples, core values, Baldrige Best Practices, Baldrige Application Response Templates, or examples)

How

The term “how” refers to the processes that an organization uses to accomplish its mission requirements. In responding to “how” questions in the Process Item requirements, process descriptions should include information such as approach (methods and measures), deployment, learning, and integration factors.

See also

The term "how" appears in the Baldrige Criteria in the following locations:

Organizational Profile P.0: Environment, Relationships, and Challenges

Item P.2: Organizational Challenges

Area P.2c: Performance Improvement System

Category 1: Leadership

Item 1.1: Senior Leadership

Area 1.1a: Vision and Values

Area 1.1b: Communication and Organizational Performance

Item 1.2: Governance and Social Responsibilities

Area 1.2a: Organizational Governance

Area 1.2b: Legal and Ethical Behavior

Area 1.2c: Support of Key Communities

Category 2: Strategic Planning

Item 2.1: Strategy Development

Area 2.1a: Strategy Development Process

Area 2.1b: Strategic Objectives

Item 2.2: Strategy Deployment

Area 2.2a: Action Plan Development and Deployment

Area 2.2b: Performance Projection

Category 3: Customer & Market Knowledge

Item 3.1: Customer and Market Knowledge

Area 3.1a: Customer and Market Knowledge

Item 3.2: Customer Relationships and Satisfaction

Area 3.2a: Customer Relationship Building

Area 3.2b: Customer Satisfaction Determination

Category 4: Measurement, Analysis, and Knowledge Management

Item 4.1: Measurement, Analysis, Review of Organizational Performance

Area 4.1a: Performance Measurement

Area 4.1b: Performance Analysis and Review

Item 4.2: Information and Knowledge Management

Area 4.2a: Data and Information Availability

Area 4.2b: Organizational Knowledge Management

Area 4.2c: Data, Information, and Knowledge Quality

Category 5: Human Resource Focus

Item 5.1: Work Systems

Area 5.1a: Organization and Management of Work

Area 5.1b: Employee Performance Management System

Area 5.1c: Hiring and Career Progression

Item 5.2: Employee Learning and Motivation

Area 5.2a: Employee Education, Training, Development

Area 5.2b: Motivation and Career Development

Item 5.3: Employee Well-Being, Satisfaction

Area 5.3a: Work Environment

Area 5.3b: Employee Support and Satisfaction

Category 6: Process Management

Item 6.1: Value Creation Processes

Area 6.1a: Value Creation Processes

Item 6.2: Support Processes, Operational Planning

Area 6.2a: Support Processes

Area 6.2b: Operational Planning

Category 7: Results

Item 7.1: Product and Service Outcomes

Item 7.2: Customer-Focused Outcomes

 

Observation:  Approximately 80% of the Criteria questions in Categories 1-7 start with the word How.

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