Comparisons

The term "comparisons" refers to results from an applicant's competitors, the industry, or best-in-class organizations that serve to illustrate relative performance.

Benchmarks are one form of comparative data. Other comparative data organizations might use include industry data collected by a third party (frequently industry averages), data on competitors’ performance, and comparisons with similar organizations in the same geographic area.

• Results Scoring Guidelines

• Results - Comparative Performance Evaluation Description.

  Go to Baldrige Best Practice: Benchmarking and Comparison.

  Go to Baldrige Application Information Capture and Response Template: Benchmarking and Comparison Selection Criteria.

  The term "comparisons" appears in the Baldrige Criteria in the following locations:

  Organizational Profile P.0: Environment, Relationships, and Challenges

  Item P.2: Organizational Challenges

  Area P.2a: Competitive Environment

  Category 2: Strategic Planning

  Item 2.2: Strategy Deployment

  Area 2.2b: Performance Projection

  Category 3: Customer & Market Knowledge

  Item 3.1: Customer and Market Knowledge

  Area 3.1a: Customer and Market Knowledge

  Item 3.2: Customer Relationships and Satisfaction

  Area 3.2a: Customer Relationship Building

  Area 3.2b: Customer Satisfaction Determination

  Category 4: Measurement, Analysis, and Knowledge Management

  Item 4.1: Measurement, Analysis, Review of Organizational Performance

  Area 4.1a: Performance Measurement

  Area 4.1b: Performance Analysis and Review

  Category 5: Human Resource Focus

  Item 5.1: Work Systems

  Area 5.1a: Organization and Management of Work

  Area 5.1b: Employee Performance Management System

  Area 5.1c: Hiring and Career Progression

  Item 5.2: Employee Learning and Motivation

  Area 5.2a: Employee Education, Training, Development

  Area 5.2b: Motivation and Career Development

  Item 5.3: Employee Well-Being, Satisfaction

  Area 5.3a: Work Environment

  Area 5.3b: Employee Support and Satisfaction

  Category 6: Process Management

  Item 6.1: Value Creation Processes

  Area 6.1a: Value Creation Processes

  Item 6.2: Support Processes, Operational Planning

  Area 6.2a: Support Processes

  Area 6.2b: Operational Planning

  Category 7: Results

  Item 7.1: Product and Service Outcomes

  Item 7.2: Customer-Focused Outcomes

  Item 7.3: Financial and Market Outcomes

  Item 7.4: Human Resource Outcomes

  Item 7.5: Organizational Effectiveness Outcomes

  Item 7.6: Leadership, Social Responsibility Outcomes