Business Results (Category 7)

The Business Results Category provides a results focus that encompasses your objective evaluation and your customers’ evaluation of your organization’s products and services, your overall financial and market performance, your human resource results, your leadership system and social responsibility results, and results of all key processes and process improvement activities. Through this focus, the Criteria's purposes—superior value of offerings as viewed by your customers and the marketplace; superior organizational performance as reflected in your operational, human resource, legal, ethical, and financial indicators; and organizational and personal learning—are maintained. Category 7 thus provides “real-time” information (measures of progress) for evaluation and improvement of processes, products, and services, in alignment with your overall organizational strategy.

Item 4.1 calls for analysis and review of results data and information to determine your overall organizational performance and to set priorities for improvement.

Go to Strategic Planning - Category 7 Items following:

• 7.1 Product and Service Outcomes

• 7.2 Customer-Focused Outcomes

• 7.3 Financial and Market Outcomes

• 7.4 Human Resource Outcomes

• 7.5 Organizational Effectiveness Outcomes

• 7.6 Leadership and Social Responsibility Outcomes