Note:
CAPITALIZED words above are hyperlinks;
Red
words above were added for the
2009 - 2010
Click on the Integrated Criteria Excellence Framework below to go to any Criteria Item.
2010 Baldrige Criteria - Totally Integrated
|
7 Results
(450 pts.)
The Results
Category examines your organization’s
PERFORMANCE
and improvement in all
KEY
areas—product outcomes,
CUSTOMER-focused
outcomes, financial and market outcomes,
WORKFORCE-focused
outcomes,
PROCESS-EFFECTIVENESS
outcomes, and
LEADERSHIP
outcomes.
PERFORMANCE
LEVELS
are examined relative to those of competitors and other organizations
with similar product
offerings. |
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Item 7.1 - Product Outcomes
(100 pts.)
Results
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What are your product
PERFORMANCE
RESULTS? |
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Summarize your organization’s
KEY
product
PERFORMANCE
RESULTS.
SEGMENT
your
RESULTS
by product offerings,
CUSTOMER
groups, and market
SEGMENTS,
as appropriate.
Include appropriate
COMPARATIVE
data.
Provide data
and information to answer the following questions:
7.1a. Product
RESULTS
What are
your current
LEVELS
and
TRENDS
in
KEY
MEASURES
or
INDICATORS
of product
PERFORMANCE
that are
important to your
CUSTOMERS?
HOW
do these
RESULTS
COMPARE
with the
PERFORMANCE
of your competitors and other organizations with
similar product offerings?
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Note:
N1.
Product
RESULTS
reported in this Item should relate to the
KEY
product features identified as
CUSTOMER
requirements and expectations in
P.1b(2), based on information gathered in
Item
3.1 and
Item
3.2. The
MEASURES
or
INDICATORS
should address factors that affect
CUSTOMER
preference, such as those included in
Item
P.1,
Note
5, and
Item
3.1,
Note
2. N2. For some nonprofit organizations, product or service PERFORMANCE MEASURES might be mandated by your funding sources. These MEASURES should be identified and reported in your response to this Item. |
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For additional description of this Item, see
7.1 Product Outcomes Description. |
Note:
CAPITALIZED words above are hyperlinks;
Red
words above were added for the
2009 - 2010
Click on the Integrated Criteria Excellence Framework below to go to any Criteria Item.
Thank you for using the only truly integrated form of the Baldrige Criteria available anywhere. Paul Steel