Describe your organization’s competitive environment, your KEY STRATEGIC CHALLENGES, and your SYSTEM for PERFORMANCE improvement.

Within your response, include answers to the following questions:

P.2a. Competitive Environment

(1) What is your competitive position?

What is your relative size and growth in your industry or markets served?

What are the numbers and types of competitors for your organization?

(2) What are the principal factors that determine your success relative to your competitors?

What are any KEY changes taking place that affect your competitive situation?

(3) What are your KEY available sources of comparative and competitive data from within your industry?

What are your KEY available sources of COMPARATIVE DATA for analogous PROCESSES outside your industry?

What limitations, if any, are there in your ability to obtain these data?

P.2b. Strategic Challenges

What are your KEY business, operational, and human resource STRATEGIC CHALLENGES?

What are your KEY STRATEGIC CHALLENGES associated with organizational SUSTAINABILITY?

P.2c. Performance Improvement System

HOW do you maintain an overall organizational focus on PERFORMANCE improvement, including organizational LEARNING?

HOW do you achieve SYSTEMATIC evaluation and improvement of KEY PROCESSES?

Notes:

N1. Principal factors (P.2a[2]) might include differentiators such as price leadership, design services, e-services, geographic proximity, and warranty and product options.

N2. STRATEGIC CHALLENGES (P.2b) might include rapid technological change, disruptive technologies that rapidly revolutionize or make obsolete existing PROCESSES or products, reduced CYCLE TIMES for product introduction, industry volatility, declining market share, changing marketplace, mergers and acquisitions, global marketing and competition, CUSTOMER retention, changing or emerging CUSTOMER or regulatory requirements, employee retention, an aging workforce, and VALUE chain integration.

N3. PERFORMANCE improvement (P.2c) is an assessment dimension used in the SCORING SYSTEM to evaluate the maturity of organizational APPROACHES and DEPLOYMENT. This question is intended to help you and the Baldrige Examiners set an overall context for your APPROACH to PERFORMANCE improvement.

N4. Overall APPROACHES to PROCESS improvement (P.2c) might include implementing a Lean Enterprise System, applying Six Sigma methodology, using ISO 9000:2000 standards, or employing other PROCESS improvement tools.

For additional description, see P.2 Organizational Challenges description.

2005 Criteria Items (English): 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2